Compassionate Customer Service Rep (Hybrid Role)

LV=; Bournemouth; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A financial services company in Bournemouth is seeking a Customer Service Representative for a hybrid working role. Ideal candidates should excel in customer service, showcase compassion, and be adaptable. Duties include managing customer interactions mainly via phone, especially claims, in a supportive environment. This role offers a salary from £24,570 and various employee benefits, including holiday entitlements and discounts on products.

Benefits

26 days' holiday increasing with service

Annual bonus scheme

Cycle to work scheme

Company matched pension scheme

Discounts on life products

Free parking

Coffee lounge

Mental health support

Qualifications

• Experience in providing outstanding customer service in retail, hospitality, or healthcare.
• Ability to work effectively as part of a team.
• Strong communication capability to make customers feel valued.

Responsibilities

• Maintain contact with customers via phone or email.
• Support bereaved customers with compassion during claims.
• Get trained on systems and processes for effective performance.

Skills

Outstanding customer service

Team player

Compassionate and caring

Great communication skills

Multi-tasking

Problem-solving initiative

Attention to detail

Job description

A financial services company in Bournemouth is seeking a Customer Service Representative for a hybrid working role. Ideal candidates should excel in customer service, showcase compassion, and be adaptable. Duties include managing customer interactions mainly via phone, especially claims, in a supportive environment. This role offers a salary from £24,570 and various employee benefits, including holiday entitlements and discounts on products.