Community Support Worker

NHS; Tees Valley; On-site; GBP 20,000 - 28,000; Full time

Job summary

A healthcare provider in Tees Valley is seeking a Community Support Worker to assist in delivering community-based mental health care. The role demands compassion and dedication to patient well-being, along with a diploma in Health and Social Care and experience with mental health needs. Competitive benefits and training opportunities are provided to enhance career development.

Qualifications

• Previous experience as a Band 2/3 Healthcare Assistant or equivalent.
• Experience working with people with mental/social health needs or learning disabilities.

Responsibilities

• Compassionately meet the needs of patients and their carers.
• Maintain safety, privacy, and dignity of all patients.
• Recognise signs of patient harm and follow safeguarding policies.
• Complete patient assessment tools and document accurately.

Skills

Effective verbal and written communication

Competency in record keeping

Time management and prioritisation

Competence in venepuncture and ECGs

Person‑centred care

Knowledge of Microsoft Office applications

Education

Diploma in Health and Social Care Level 2 or equivalent

Trust’s Healthcare Assistant competencies

Job description

Community Support Worker

The closing date is 21 November 2025

Location: Middlesbrough Treatment and Intervention Team – Parkside Mental Health Resource Centre, Middlesbrough. Working hours 09:00-17:00 Monday‑Friday.

This role involves supporting the multidisciplinary team in delivering community‑based mental health care, improving the lives of people with complex mental health disorders, and promoting recovery and wellbeing.

Main duties

• Compassionately meet the needs of patients and their carers.
• Maintain safety, privacy and dignity of all patients, respecting cultural and spiritual beliefs.
• Recognise signs of patient harm, abuse or neglect and follow safeguarding policies.
• Undertake delegated activities within own competency, including risk assessment and intervention plan implementation.
• Complete patient assessment tools and document accurately in care records.
• Identify changes in patients' presentation and report appropriately.
• Accompany and support patients in various community settings, as delegated and according to risk assessment.
• Provide health education and advice on health promotion to patients and carers.
• Act as an advocate for patients/carers and promote a positive image of people with mental ill‑health.

Qualifications and experience

• Diploma in Health and Social Care Level 2 or equivalent.
• Achievement of Trust’s Healthcare Assistant competencies within the first 6 months.
• Previous experience as a Band 2/3 Healthcare Assistant or equivalent.
• Experience working with people with mental/social health needs or learning disabilities.

Skills and knowledge

• Effective verbal and written communication.
• Competency in record keeping and time management.
• Ability to prioritise tasks.
• Competence in venepuncture and ECGs.
• Person‑centred care and awareness of legal frameworks, including Mental Health legislation.
• Knowledge of Microsoft Office applications.

Personal skill set

• Good verbal and written communication skills.
• Competency in record keeping.
• Time management and prioritisation.

Additional information

Applicants must be able to travel independently and have access to a suitable vehicle. Adjustments can be considered in accordance with the Equality Act 2010.

Required clearance: DBS check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.

About the Trust

Our multidisciplinary team aims to support recovery, health, well‑being and social participation for community members. We offer training, supervision, and regular team development sessions.