Community Support Worker

Clch; London Borough of Brent; On-site; GBP 31,000 - 32,000; Full time

Benefits offered by this job

Car lease scheme

Flexible working

Training and development

Job summary

Central London Community Healthcare NHS Trust is seeking a Band 3 Community Support Worker to join the Brent Urgent Community Response Team. The role is full-time (37.5 hours per week) and focuses on delivering high-quality care in patients' own homes and community settings.

You will work within a multidisciplinary team to support patients at risk of hospital admission, helping them maintain independence and recover in the community. A full UK driving licence and access to a car are essential.

Qualifications

• NHS knowledge and infection control understanding.
• Recognition of risk management in community care.
• Strong communication with patients, families and colleagues.

Responsibilities

• Provide safe, compassionate care to patients in their homes.
• Support patients to maintain independence and remain at home.
• Carry out delegated clinical activities under supervision within competence.
• Provide holistic, person-centred support and report concerns promptly.
• Support the team with clinical and administrative duties to ensure timely care.
• Communicate effectively with patients, families and professionals.

Skills

NHS knowledge

Risk management

Interpersonal skills

Communication

Teamwork

Education

Higher Professional Diploma in Health and Wellbeing

Equivalent qualification

GCSE English/Maths

ECDL certificate

Registration with regulatory body

Job description

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Site Sudbury Primary Care Centre Town Brent Salary £30,630 - £32,346 Per annum, inclusive of HCA Salary period Yearly Closing 22/10/2026 23:59

Welcome to Central London Community Healthcare (CLCH)

At CLCH, we proudly serve as a beacon of compassionate community healthcare across 14 vibrant London boroughs — Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster, Hillingdon, Sutton, and Kingston — as well as Hertfordshire. We bring care closer to home, embracing the rich diversity of these communities with dedication and heart.

Recognised as a Good provider by the Care Quality Commission and celebrated among the top NHS employers, we are united by a shared passion: empowering our community health professionals to deliver care that truly makes a difference.

We are deeply committed to fostering an environment where every member of our team feels respected, valued, and inspired—a place where fairness, kindness, and inclusion blossom. Our culture is rooted in the principles of the NHS People Plan, Our NHS People Promise, and our own strategic Equality values and objectives, guiding us to create a truly supportive and inclusive workplace.

Together, we build a caring community where the warmth we show one another shines through in every life we touch.

Job overview

Are you a caring, compassionate and motivated individual who is passionate about supporting people to remain safe and independent in their own homes?

An exciting opportunity has arisen for a Band 3 Community Support Worker to join our Brent Urgent Community Response (UCR) Team at Central London Community Healthcare NHS Trust.

This is a full-time role, working 37.5 hours per week, supporting the delivery of high-quality care to patients within their own homes and community settings.

Working as part of a supportive multidisciplinary team, you will help provide timely care and support to patients who may be experiencing a change in their health or circumstances. You will play an important role in helping patients maintain their independence, supporting their recovery and preventing avoidable hospital admissions wherever possible.

We are looking for someone who is compassionate, reliable and committed to delivering person-centred care. You will enjoy working with people, be able to communicate effectively with patients, families and colleagues, and be comfortable working within a busy community service.

At CLCH, we believe in providing excellent care at the heart of our communities and creating an inclusive environment where colleagues are supported and valued.

Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

Main duties of the job

As a Band 3 Community Support Worker within the Brent Urgent Community Response Team, you will:

• Provide safe, compassionate and personalised care to patients in their own homes, working alongside registered nurses, therapists and other members of the multidisciplinary team.
• Support patients with a range of nursing and therapy needs, helping them to maintain their independence and remain safely at home wherever possible.
• Carry out delegated clinical activities and interventions under the direction of a registered healthcare professional and within your agreed level of competence.
• Provide holistic, person-centred support, recognising changes in a patient’s needs or condition and reporting concerns appropriately.
• Support the team with relevant clinical and administrative duties to ensure patients receive timely and coordinated care.
• Communicate effectively and sensitively with patients, families, carers and healthcare professionals.
• Maintain accurate patient records and confidently use the relevant IT systems required for the role.
• Work collaboratively as part of the wider community team to deliver a responsive and effective service.

Please note: A full UK driving licence and access to a car for work purposes are essential for this community-based role.

This role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

Working for our organisation

Just as we care about our patients’ wellbeing, we care about yours!

We can offer you:

• A comprehensive induction into the community service followed by a local induction to introduce you to the role
• Car lease scheme *T&C’s apply
• Flexible working options
• Training, support and development in your career

Detailed job description and main responsibilities

Please refer to Job description and person specification for outline of skills, knowledge and experience required.

Successful applicants will be required to demonstrate alignment with the Trust’s values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification

Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

Person specification

Qualifications

• Higher Professional Diploma in Health and Wellbeing (NVQ/QCF – Level 3)
• A recognised equivalent course
• Willingness to undertake further training as appropriate
• GCSE grade A-C or equivalent in English and Maths
• ECDL certificate
• Registration with the national regulatory body (when it becomes available).

Experience

• Experience of working in a health or social care setting
• Experience of working as part of a team
• Experience with the use of Microsoft Office and a variety of databases.
• Experience of working as part of a team
• Experience with the NHS patient information database (SystmOne, Rio, CIS)

Skills & Knowledge

• Knowledge of NHS An awareness of risk management.
• Demonstrate an acceptable level of numeracy and literacy.
• Knowledge of multiagency services available and processes for referral
• Knowledge of the effects of the ageing process and needs of vulnerable adults in relation to their health and well-being
• Self-management skills-managing time and workload
• Ability to analyse, interpret and record data in a clear, and succinct manner
• Good analytical and problem solving skills
• To be able to promote the work of the team across the trust
• Effective interpersonal, influencing and negotiating skills
• Adaptable and flexible
• Ability to cope with uncertainty and change
• Proactive and innovative
• An awareness of risk management.
• Knowledge of local health needs strategies

Key Attributes

• Flexible about work location - the post holder will be required to travel to other CLCH sites in London
• Appropriate level of physical fitness to perform the job (as outlined in the job description) with or without limitation

We review all applications carefully to ensure fairness and verify references. At interview, you will be asked about your experience, so be honest and ensure all information is accurate. The use of AI during interviews is not permitted.

If you use AI or other tools to support your application, it must reflect your own skills, knowledge, and experience. Supporting information should be in your own words and include your personal insights. AI can assist with drafting but may produce generic or inaccurate content. Applications that rely heavily on AI may lack authenticity and reduce your chances of success.

Due to high application volumes, this vacancy may close early. Only candidates who clearly demonstrate how they meet the criteria will be shortlisted. Interview details will be emailed after the closing date - please check your inbox regularly.

CLCH Trust does not recommend relying solely on AI when completing your application.

CLCH Commitment to Equality, Diversity, and Inclusion

CLCH is proud to be a Disability Confident Committed employer. We believe that a diverse and inclusive workforce is essential for providing exceptional patient care. We are dedicated to attracting and retaining talent from all backgrounds, including ethnic minorities, the LGBTQ+ community, and people with disabilities.

As a Disability Confident employer, we pledge to:

• Guarantee an interview to all disabled applicants who meet the essential criteria for a role.
• Provide reasonable adjustments to support diverse needs throughout the recruitment and employment process.
• Challenge misconceptions about disability and foster an inclusive culture for everyone.

We are committed to building a workplace where all staff feel valued and have the opportunity to thrive. Simply let us know how we can support you.

Learn more about our equal opportunities policy on our website: Equal opportunities: Central London Community Healthcare NHS Trust clch.nhs.uk

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your applications on time to avoid disappointment.