Community Support Worker

Sight Village; Birmingham; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

On-site parking

Fitness centre access

Cycle to Work Scheme

Employee Assistance Programme (EAP)

Job summary

Queen Alexandra Charity (QAC) seeks a Community Support Worker to promote its community services and support clients to live independently. You will assist with daily living activities, meals, shopping and appointments, while safeguarding and empowering independence for people with disabilities.

You will work closely with staff, families and tutors, using the Databridge MIS system and maintaining quality records. A flexible, supportive approach is essential in this role.

Qualifications

• Level 2 in English and Maths.
• Understanding the needs of students with disabilities and working with them patiently, flexibly and respectfully.
• Demonstrate an appreciation of equality, diversity and inclusion and work well with others.
• Safeguarding principles and practice applied to the role.

Responsibilities

• Promote the aims and ethos of the QACs Community Services.
• Support clients in activities including leisure, household, development, vocational, volunteering, social and health activities.
• Assist with shopping, money handling, meal planning and cooking.
• Help with activities of daily living and home management.
• Attend appointments and support access to transport where needed.
• Support clients to engage in leisure and social activities and build independent life skills.
• Maintain records and use the Care Log system for daily updates.
• Contribute to care plans, risk assessments, and client reviews.

Skills

English level 2

Maths level 2

Safeguarding knowledge

Interpersonal skills

Teamwork

Communication skills

IT skills

Tools

Databridge MIS

Job description

Community Support Worker – QAC – Salary: £25,312.56 – Employment Type: Full Time – Hours: 38 per week – Weeks: 52 – Location: Umberslade, Selly Oak – Application Deadline: November 10, 2026

Key Responsibilities & Safeguarding

• Promote the aims and ethos of the QACs Community Services in all aspects of their work
• Understand and respect individual client’s right, choices, personal dignity, privacy and aspirations
• To support clients to undertake activities which are a priority to them including leisure, household, developmental, vocational, volunteering, social and health related activities and in all aspects of these maximise clients’ opportunities to be as independent as possible
• To provide support to clients to undertake shopping activities including support with money management as agreed
• To provide support to plan, prepare and cook meals as agreed
• To provide support to undertake activities of daily living within the home including household organisation and chores as agreed
• To provide support with managing post, correspondence and bills as required
• To provide support to attend appointments including medical/healthcare appointments, benefits related appointments and similar as required
• Support clients with identifying, planning and taking part in leisure activities
• Encourage integration and inclusion into the wider social community including by facilitating contact with key individuals in the clients life such as family and friends and supporting clients to develop the skills to independently maintain relationships
• To support the client with learning key routes on public transport that they may wish to travel independently
• To promote the clients self‑esteem and confidence at all times
• To provide emotional support and reassurance to the client and to liaise with colleagues as required if there are key concerns about the client’s wellbeing
• Help plan, promote and maintain good care practice and contribute positively to team work through good communication with other community support workers and attend team meetings
• To monitor daily support and achievements via the ‘Care Log’ system on Databridge MIS
• Contribute to the implementation of care plans, risk assessments, client reviews, and targets
• Liaise with clients’ families, where appropriate
• Liaise on a regular basis with College personal tutors and other staff where the client is a QAC student
• Maintain effective record systems to a quality standard which complies with internal and external regulations
• Actively partake in professional supervision and attend mandatory training as required
• To work under the Director of Community Services on a day to day basis
• Become familiar with all policies and procedures, including Health and Safety, Client Complaints procedures, First Aid and Safeguarding
• Perform such other duties commensurate with the status of the post as the Principal shall from time to time decide
• The above list is not exhaustive, but is indicative of the general nature and level of responsibility of the work to be undertaken. The responsibilities and duties may vary from time to time without changing the nature of the post. The post holder will be expected to adopt a flexible approach to enable the efficient and effective running of the College

Skills, Knowledge and Expertise

• Level 2 in English and Maths
• To understand the needs of students with disabilities and be able to work with them patiently, flexibly and respectfully
• To demonstrate an appreciation of the ways in which the Support Worker can support clients in the activities
• To evidence a positive attitude to equality, diversity and inclusion and work well with others
• To understand safeguarding principles and practice and be able to apply them to this role
• To display good interpersonal skills with students, staff and external contacts
• Good IT skills, including word processing and spreadsheet packages
• Excellent written communication skills with a high level of attention to detail
• Well organised, reliable and pro‑active
• To be flexible and able to work across all curriculum areas
• Adaptable and flexible
• Competent and conscientious with a methodical approach to managing workloads
• Demonstrate college values
• Car Owner

Benefits

Schedule 1 Benefits (reviewed annually and/or as appropriate)

• Access to on site car parking
• Use of QAC Fitness Centre (subject to opening hours)
• Cycle to Work Scheme (Salary Sacrifice)
• 24/7 Employee Assistance Programme Helpline (BHSF)
• Access to Education Support Free Helpline for Teachers & Education Staff
• QAC Mental Health First Aiders & activities to support health and wellbeing
• BHSF Benefits Package including Healthcare Plans, discounted shopping/services
• Annual Flu vaccination/voucher
• Access to other benefit/discount schemes (which may be subject to charge) e.g. Blue Light Card, TOTUM (NUS), Charity Worker Discounts, Discounts for Teachers
• Dell Advantage programme – a free programme that offers savings to students, parents and all staff at QAC – up to 20% off. https://www.dell.com/en-uk/lp/dell-advantage
• Health and Wellbeing Services (Occupational Health/Counselling)
• Free Tea/Coffee and Staff Room facilities
• Dining Room facilities with hot/cold food (free meal provided for those supporting students at mealtimes)
• Additional discretionary concessionary/closure days as part of leave entitlement (including closure over Christmas/New Year period)
• Reward and Recognition Policy – Living the Values Awards (team & individual) and long service
• Enhanced/Occupational paid leave e.g. maternity/paternity (subject to qualifying criteria)
• Occupational sick pay (based on length of service)
• On site wellbeing activities (e.g. yoga, meditation)
• Support for training/CPD (either by way of study leave and/or funding)
• Flexible working arrangements including Flexible Working Policy Agreements, Time Off in Lieu (TOIL) in prior agreement with line manager

About Queen Alexandra Charity

Queen Alexandra Charity (QAC) provides education, residential support, community services and enterprises in support of young adults with learning difficulties and disabilities. Education is provided through a national residential College that supports a diverse range of student/client abilities and needs. Our College provides education, training, routes to independent living and employment through an innovative, holistic approach to learning and support. It offers a vibrant, varied and fun educational experience for both residential and day students. Our curriculum aims to maximise adult life, independence and work opportunities for all students. Class sizes are small and support levels high.

We have educational and learning sites based in Birmingham, one of Europe’s most welcoming and vibrant cities, with a rich and diverse culture. Our main site is based in Harborne, a pleasant leafy Birmingham suburb, on a friendly and green 8-acre campus with excellent facilities and resources. In addition we also have Pinewood Campus which is located on a business park and is designated to employment progression.

Clients within our Residential Services programme still require support and the aim is to deliver a service that provides them with the means to live independently/semi independently into the future. Many clients are either in education, voluntary work or paid employment not linked to QAC directly.

Our Community Services based at our Umberslade Campus in Stirchley include a supporter worker service, women's group, men's group, LGBTQ plus group, Saturday Socials, The Night Owl Experience (disability friendly night club visit in Birmingham City Centre).

All students, clients and staff are supported within safe and well‑resourced environments.

QAC makes a positive difference to the lives and learning of people with disabilities and learning difficulties. We have high expectations of staff, students and clients whilst being responsive, innovative and collaborative. Our Charity values drive how we work with students, clients, stakeholders and as a team.

We continue to attract and retain staff of the highest calibre, who are proud of QAC’s achievements and who wish to be an integral part of ongoing and future successes.

As Leaders in Diversity which drives the culture at QAC and we warmly welcome applications from individuals who share our values, from all backgrounds, to add to our committed and diverse team.