Community Support Advocate

TipTopJob; Norwich; On-site; GBP 13,000 - 26,000; Full time

Job summary

A local charity in Norwich is seeking a Community Support Advocate to provide practical support to residents. The role includes advising on welfare, housing, and health. Ideal candidates will have experience in welfare rights and the ability to offer empathetic support. This permanent position offers 20 hours per week with eligibility for a Four Day Week scheme after probation.

Benefits

Living Wage employer

Disability Confident employer

Four Day Working Week model

Qualifications

• Experienced in providing advice and support, ideally in welfare rights.
• Ability to overcome barriers faced by low-income individuals through effective support planning.
• Resilient and confident in applying appropriate challenge.

Responsibilities

• Provide advice and support to clients across welfare, housing, health, finance, and wellbeing.
• Develop tailored support plans promoting independence.
• Maintain accurate case notes and risk assessments.

Skills

Experience in welfare rights

Empathy

Confidence

Team collaboration

Independent working

Job description

Location: Baseline Centre, Knowland Grove, Norwich, NR5 8YD

Hours: 20 per week (subject to Four Day Week scheme after probation)

Contract: Permanent (subject to funding)

Salary: A GBP 13,988 (FTE A GBP 25,878)

Leave: 23 days p.a. (pro rata) + bank holidays

Application Deadline: Friday 28th November

Start Date: ASAP

Reports to: Assistant Support Manager

There are two positions available for this role.

About The Role

As a Community Support Advocate within the Future Support service, you’ll provide practical, person:centred support to local residents in Norwich. You’ll assess needs, agree support plans, and deliver compassionate, outcome:focused guidance across welfare, housing, health, employment, finance, and wellbeing. The role is based at the Baseline Centre, with a mix of office, community, and home working.

Key Responsibilities

• Provide advice and support to clients across welfare, housing, health, finance, and wellbeing
• Specialise in welfare rights and benefits advice, including complex cases
• Develop and deliver tailored, outcome:focused support plans promoting independence
• Work closely with colleagues, volunteers, and partner agencies to meet community needs
• Maintain accurate case notes, risk assessments, and client data
• Deliver group sessions, outreach, and home visits where needed
• Ensure safeguarding, data protection, and health and safety compliance
• Support service improvement by identifying client needs and feedback

About You

You’re experienced in providing advice and support, ideally in welfare rights and benefits. You understand the barriers faced by people on low incomes and can help them overcome challenges through effective support planning. You’re empathetic, resilient, and confident applying appropriate challenge when needed. You can build trust quickly, work collaboratively within a team, and independently when required.

About Future Projects

We are a Norwich‑based charity helping people transform their lives through education, health and wellbeing, skills, and employment services. Our work focuses on supporting those facing social exclusion and poverty through tailored, community:based services.

We are a Real Living Wage, Disability Confident, and Four Day Week Gold Standard employer. Our staff work the 100:80:100 model of the 4:day working week, meaning they deliver 100 of their output in 80 of their contracted hours while receiving 100 pay. The role holder will be eligible to opt into this scheme following successful completion of probation and a six:month review.

Additional Information

• No line management responsibilities
• DBS check and right to work in the UK required
• Evening/weekend work may be required occasionally
• Induction and safeguarding training provided
• We are a Living Wage, Disability Confident, and Equal Opportunities employer
• Four Day Working Week