Community Support Advocate

i4 Jobs; Norwich; On-site; GBP 13,000 - 26,000; Full time

Job summary

A charity organization in Norwich seeks a Community Support Advocate to provide person-centered support to residents. The role involves advising clients on welfare, housing, and health matters, developing tailored support plans, and maintaining case records. Ideal candidates will have experience in welfare rights and be empathetic and resilient. This permanent position offers 20 hours per week under a flexible four-day work week scheme.

Benefits

23 days annual leave

DBS check and training provided

Flexibility in working hours

Qualifications

• Experience in welfare rights and benefits advice.
• Understanding of barriers faced by low-income individuals.
• Ability to develop tailored support plans.

Responsibilities

• Provide advice and support across welfare, housing, health, and finance.
• Develop and deliver outcome-focused support plans.
• Maintain accurate case notes and client data.

Skills

Experience in providing advice and support

Empathy

Resilience

Confidence in managing challenges

Job description

Description

Community Support Advocate

Location: Baseline Centre, Knowland Grove, Norwich, NR5 8YD

Hours: 20 per week (subject to Four Day Week scheme after probation)

Contract: Permanent (subject to funding)

Salary: £13,988 (FTE £25,878)

Leave: 23 days p.a. (pro rata) + bank holidays

Application Deadline : Friday 28th November

Start Date: ASAP

Reports to: Assistant Support Manager

There are two positions available for this role.

About the Role

As a Community Support Advocate within the Future Support service, you’ll provide practical, person-centred support to local residents in Norwich. You’ll assess needs, agree support plans, and deliver compassionate, outcome-focused guidance across welfare, housing, health, employment, finance, and wellbeing. The role is based at the Baseline Centre, with a mix of office, community, and home working.

Key Responsibilities

• Provide advice and support to clients across welfare, housing, health, finance, and wellbeing
• Specialise in welfare rights and benefits advice, including complex cases
• Develop and deliver tailored, outcome-focused support plans promoting independence
• Work closely with colleagues, volunteers, and partner agencies to meet community needs
• Maintain accurate case notes, risk assessments, and client data
• Deliver group sessions, outreach, and home visits where needed
• Ensure safeguarding, data protection, and health & safety compliance
• Support service improvement by identifying client needs and feedback

About You

You’re experienced in providing advice and support, ideally in welfare rights and benefits. You understand the barriers faced by people on low incomes and can help them overcome challenges through effective support planning. You’re empathetic, resilient, and confident applying appropriate challenge when needed. You can build trust quickly, work collaboratively within a team, and independently when required.

About Future Projects

We are a Norwich-based charity helping people transform their lives through education, health & wellbeing, skills, and employment services. Our work focuses on supporting those facing social exclusion and poverty through tailored, community-based services.

We are a Real Living Wage, Disability Confident, and Four Day Week Gold Standard employer. Our staff work the 100 : 80 : 100 model of the 4-day working week, meaning they deliver 100% of their output in 80% of their contracted hours while receiving 100% pay. The role holder will be eligible to opt into this scheme following successful completion of probation and a six-month review.

Additional Information

• No line management responsibilities
• DBS check and right to work in the UK required
• Evening / weekend work may be required occasionally
• Induction and safeguarding training provided
• We are a Living Wage, Disability Confident, and Equal Opportunities employer
• Four Day Working Week