Community Support Adviser

Age UK; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community support organization in Greater London seeks Community Support Advisers to provide essential information and advice to older adults. The role involves assessing client needs, delivering regulated advice on various topics, and ensuring high-quality customer care. Successful candidates will effectively communicate with clients from diverse backgrounds and manage relationships to support client goals. This position makes a significant impact on the well-being of older people and their families.

Qualifications

• Ability to communicate accurate and impartial information to older people.
• Experience in managing case work and client relationships.
• Ability to work well with external agencies.

Responsibilities

• Undertake initial exploration and diagnosis for clients.
• Deliver regulated advice on welfare benefits, housing, and health.
• Maintain high levels of customer care.

Skills

Effective communication

Casework management

Collaboration with external agencies

Job description

• Are you looking for a role where you get to make a real difference for people everyday?
• Do you love working in a busy vibrant environment with others?
• Do you have an understanding of the complex needs affecting older people and their carers?

Be part of our Community Support Team at Age UK Sutton The Community Support team is Age UK Sutton's front door service, providing regulated Information & Advice to the residents of Sutton. The team support in excess of 3,000 people per year providing a mixture of light touch information provision through to long‑term advice provision and casework. The service provides free, confidential and impartial information and advice to all older people and their families and carers. We work with older people to identify their own goals, set priorities and create a shared action plan whislt maintaining high levels of customer care. Community Support Advisers play an important part in service delivery. You will undertake initial exploration and diagnosis before deciding whether a client requires basic information and advice, signposting or regulated advice. You will deliver regulated advice to clients predominantely in the areas of welfare benefits, housing, and health and social care. It is vital that advice is delivered in an accessible way for all clients.

• Can effectively commnunicate accurate and impartial information and advice to older people with a wide range of support and communication needs
• Can manage case work and client relationships to ensure excellent client care and accurate recording of actions, evidence and outcomes
• Can work well with external agencies and our own services