Community & Social Marketing Manager

MAKE · Banking for Creators; England; Remote; GBP 30,000 - 45,000; Full time

Job summary

A financial platform for creators is seeking a Community Manager to build and manage online communities, engage with creators, and enhance social media presence. The ideal candidate should be experienced in content creation, community engagement, and trend analysis, with strong communication skills. This role offers a chance to work authentically within a vibrant creator ecosystem.

Qualifications

• Proven experience in managing online communities or social media platforms.
• Strong understanding of creator culture and social media dynamics.
• Excellent written and verbal communication skills.

Responsibilities

• Engage with creators on social media platforms and Reddit.
• Manage and grow MAKE's social media presence.
• Develop content strategies aligned with community needs.

Skills

Social media management

Community engagement

Content creation

Analytical skills

Trend identification

Trust building

Tools

Hootsuite

Buffer

Sprout Social

Job description

About MAKE

At MAKE, we believe creators deserve a banking solution that gets them. One that’s fast, intuitive, and built to help them grow. We’re building the world’s first financial platform tailored to content creators — making it easier to earn, spend, and save money across borders.

MAKE was founded with a specific purpose in mind to address the underserved needs of the Creator Economy often overlooked by traditional banking while bringing forward technology, banking, and global solutions for our Creator Economy Clients.

About the Role

MAKE is looking for an authentic, social and Community Manager who truly understands the creator world. You might be a creator yourself or someone who’s been actively managing online communities and social media professionally for the past few years.

This role is about building trust, fostering community, and showing up authentically in the spaces that matter most to creators. We’re looking for someone who lives and breathes socials, someone who knows what makes a post take off, and how to build a real following and engagement.

You’ll be the voice and presence of MAKE across platforms like Reddit, Instagram, TikTok, and X, engaging in real conversations, sharing useful content, and helping creators discover a better way to manage banking.

What You’ll Do

Community Building

• Be active in subreddits and threads where creators are discussing challenges in banking, or running their business. Respond, support, and join the conversation naturally.


• Create and manage MAKE’s own Reddit community, including posting, moderation, and engagement.


• Develop programs like AMAs, Q&As, or community challenges that make people want to participate and feel part of something.

Social Media Ownership

• Set up, launch, and grow MAKE’s organic social channels on Instagram, TikTok, and X.


• Create content yourself: short videos, behind-the-scenes moments, community stories, or relatable posts that resonate with creators


• Be comfortable appearing on camera and/or attending creator events to represent MAKE authentically to create content like interviews,event recaps, or spontaneous clips.


• Work with our designer and content manager to ensure visuals and tone feel consistent and genuine.


• Develop and maintain a social media content calendar to ensure timely and consistent content delivery.

Influencer & Creator Collaboration

• Identify and collaborate with creators and influencers who genuinely align with MAKE’s mission.


• Build long-term relationships with trusted voices who can share their experiences and advocate for MAKE in an authentic way.


• Support and amplify creators within the community, not as ads, but as peers sharing what works for them.

Analytics & Insights

• Track performance across channels: engagement, conversation trends, and sentiment.


• Share insights with the team on what’s resonating, what creators are talking about, and what we can learn from it.


• Use data to experiment and continuously improve how we show up on social media and in communities.

You’ll Thrive Here If You

• Can wear multiple hats, from catching trends and creating content on the fly, to joining Reddit threads where real conversations are happening, to recording short videos or walkthroughs for new feature launches.


• Feel comfortable being visible; posting, replying, and joining discussions genuinely.


• Have a natural ability to build trust, start conversations, and connect with people online.


• You know Reddit, Instagram, and TikTok like the back of your hand


• Have deep expertise running and growing social channels (even your own).


• Enjoy using insights and data to understand what’s working and why.

Experience & Background

We’re open to a range of experiences. You might have:

• Built or managed your own creator page, or grown Reddit / online communities.


• Run social channels for a creator, brand, or platform.


• Deep familiarity with creator communities and how to connect authentically.


• Solid grasp of social media metrics, analytics, and best practices.


• Hands-on experience with content creation including design, video, or editing.


• Great written and spoken English communication skills.


• Experience in influencer marketing or managing brand ambassadors.


• Comfortable using tools like Hootsuite, Buffer, or Sprout Social.