Community Services Administrator

East Lancashire Alliance; Burnley; On-site; GBP 20,000 - 24,000; Full time

Job summary

A community interest company in Burnley is seeking a Community Services Administrator to provide comprehensive administrative assistance across various clinical services. The role involves engaging with patients and ensuring effective communication between partners. Ideal candidates should have strong communication skills, experience in public health or non-profit sectors, and GCSE grades in English and Maths. This full-time position offers a dynamic work environment focused on improving community health.

Qualifications

• Experience in the public sector, healthcare, or non-profit environments.
• Understanding of accessibility standards and GDPR compliance.
• Minute taking and meeting preparation experience.

Responsibilities

• Provide comprehensive administrative support across community clinical services.
• Advocating for the service to enhance engagement and organize referrals.
• Ensure daily administrative tasks are allocated and monitored.

Skills

Communication skills

Team leading experience

Ability to work under pressure

EMIS knowledge

Education

GCSE Grade A-C in English and Maths

Job description

TheCommunity Services Administrator will provide comprehensive administrativesupport across community clinical services including Parkinsons, ACPPS andDiabetes.

This is a full time position, based at our HQ in Burnley.

Please note Sponsorship is not available at this time.

Main duties of the job

MAIN DUTIESAND RESPONSIBILITIES

Increasing visibility and understanding of the service among patients,families, and partner organisations

Advocatingfor the service to enhance engagement and uptake and organising referrals to the services

Providethe first point of contact for patients and family members seeking support orinformation.

Ensuringthat daily administrative tasks are appropriately allocated and monitored.

About us

About Us

EastLancashire Alliance (ELA) is a not-for-profit community interest companyproviding services to our GP practice members and offering a portfolio ofpatient services. All our clinical services are led by clinical leads who workas part of a team with Federation managers.

Weare a network of nine PCNs which consist of 48 GP practices covering apopulation of over 390,000 patients across East Lancashire. Patients are at theheart of everything we do, and we pride ourselves in ensuring our patients feelsafe, supported, communicated with and respected, at a time when they may befeeling vulnerable. The Alliance are proud to represent our member practicesand to champion our Primary Care Partners, by working with local generalpractice and other system partners in the provision of patient centred localhealthcare services.

Eachpractice has a close-knit team of staff who collectively seek to improve thehealth of their patient populations.

Job responsibilities

JobPurpose

TheCommunity Services Administrator will provide comprehensive administrativesupport across community clinical services including Parkinsons, ACPPS andDiabetes.

MAIN DUTIESAND RESPONSIBILITIES

Increasing visibility and understanding of the service among patients,families, and partner organisations

Advocatingfor the service to enhance engagement and uptake and organising referrals to the services

Providethe first point of contact for patients and family members seeking support orinformation.

Ensuringthat daily administrative tasks are appropriately allocated and monitored.

Liaisingwith GP practices and external partners, including coordinating appointmentinformation, responding to queries, resolving administrative issues, andensuring effective communication pathways are maintained.

Ensuringall clinical correspondence are completed and forwarded to the relevantpractices in a timely manner.

Organisingalternative staff cover in the event of sickness or absence;

Undertakingadditional ad hoc duties as required to support service needs.

Ensuringadherence to all relevant protocols, procedures, and governance requirements inrelation to administrative and operational tasks.

Managingconfidential information appropriately, maintaining discretion, and upholdingprofessional and ethical standards at all times.

Undertakingduties as assigned by the Operational Support Officer/ Operations Manager tocontribute to effective service delivery.

Providinggeneral administrative and operational support across a range of functionswithin the service.

Planning,organising, and prioritising workload effectively to meet service expectations.

Monitoringadministrative performance in line with service targets and identifying areasfor improvement where appropriate.

Takingaccountability for administrative staff on shift, ensuring tasks are completedto the required standard.

Carryingout any additional duties as directed by the Operational Support Officer orOperations Manager.

Organising and attending Patient Support Group sessions / Workshops

Training & Development

Fully participate in training and development, meeting any, and all,requirements of any courses funded, or part-funded by the Alliance.

Engagein a programme of ongoing support and feedback to maximise the benefit of thetraining and development plan.

Confidentiality

In the performance of the duties outlined inthis job description, the post-holder may have access to confidentialinformation relating to patients and their carers, staff and other healthcareworkers. They may also have access toinformation relating to any part of the business organisation. All such information from any source is to beregarded as strictly confidential.

Information relating to staff, patients,carers, colleagues, other healthcare workers or the business of the Practicemay only be divulged to authorized persons in accordance with Alliance policiesand procedures, and the protection of personal and sensitive data.

Health & Safety

• Identifyingthe risk involved in work activities and undertaking such activities in a way that manages those risks.
• Ensureall accidents are reported and investigated, follow up action taken asnecessary.
• Maintaintraining in line with local policies.

Equality andDiversity

• Actingin a way that recognises the importance of peoples rights, interpreting themin a way that is consistent with current legislation.
• Respectingthe privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behavingin a manner which is welcoming to and of the individual, is non-judgemental andrespects their circumstances, feelings, priorities and rights.

Quality

• Alertother team members to issues of quality and risk.
• Assessown performance and take accountability for own actions, either directly orunder supervision.
• Contributeto the effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhanced the teams performance.
• Workeffectively with individuals in other agencies to meet patients needs.
• Effectivelymanage own time, workload and resources.

Communication

• Communicateeffectively with other team members.
• Communicateeffectively with patients and carers.
• Recognisepeoples needs for alternative methods of communication and respondaccordingly.

The listof duties is not exhaustive. It is likely that this Job Description will besubject to change as the role develops

Person Specification

Personal Attributes/ Other

• An approach to work that strives for continuous improvement
• Ability to recognize own limitations and act upon them appropriately
• Ability to work strategically while managing operational priorities
• UK work permit (if required)
• DBS check (as appropriate to the role)
• Team player with a solutions-focused mindset.
• Commitment to equality, diversity, and inclusion in the workplace.
• Willingness to undertake further training and development as required.

Qualifications

• GCSE Grade A-C in English and Maths

Skills and Abilities

• Able to work under pressure
• Clear communication
• Team leading experience
• EMIS knowledge

Experience

• Minute taking and meeting preparation
• Experience in the public sector, healthcare, or non-profit environments.
• Understanding of accessibility standards and GDPR compliance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceAFC LIKE, BAND 4, Depending on Experience