Community Safety Manager

Places for People; Alconbury; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Pension 7%

Bonus

35 days holiday

Healthcare cashback

Wellbeing support

Place Rewards

Training & development

Recognition programs

Inclusion & wellbeing

Gym membership

Life assurance

Job summary

Places for People seeks a Community Safety Manager to create safer communities by tackling ASB, tenancy breaches and safety concerns. You’ll manage a varied caseload, investigate cases, gather evidence and prepare legal documents, possibly representing the business in court.

You’ll support colleagues with tenancy enforcement knowledge, build partnerships with social services, police, and support services, and lead prevention projects to reduce ASB and promote safe neighbourhoods.

Qualifications

• Previous experience managing anti-social behaviour or tenancy enforcement.
• Experience preparing and managing legal enforcement actions and attending court.
• Experience investigating tenancy breaches and delivering resolutions.
• Full UK driving licence with access to your own vehicle and willingness to travel within your allocated area.
• Ability to interpret housing and tenancy legislation and apply to casework.

Responsibilities

• Manage a varied caseload tackling anti-social behaviour and tenancy enforcement.
• Investigate complex cases, gather evidence and prepare legal documentation.
• Represent the business in court proceedings where required.
• Provide expert guidance on tenancy enforcement to colleagues.
• Build and maintain partnerships with social services, police and support services.

Skills

Anti-social behaviour

Housing enforcement

Court proceedings

Case management

Driving licence

Job description

More about your role

As a Community Safety Manager, you'll play a key role in helping to create safe, sustainable communities by tackling anti-social behaviour, tenancy breaches and community safety concerns. You'll manage a varied caseload, taking a proactive and proportionate approach to resolving issues, ranging from early intervention and restorative solutions through to legal enforcement action where necessary.
Working closely with customers, colleagues and external agencies, you'll investigate complex cases, gather evidence, prepare legal documentation and represent the business in court proceedings where required. You'll provide expert guidance to colleagues on tenancy enforcement matters, supporting them to identify and resolve breaches of tenancy agreements effectively.
You'll build strong partnerships with organisations including social services, mental health teams, the police and specialist support services to achieve the best outcomes for customers and communities. You'll also support customers experiencing domestic abuse, helping them access the specialist support they need, while leading prevention initiatives and projects designed to reduce anti-social behaviour and promote positive neighbourhoods.

As part of ourcommitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

• Previous experience managing anti-social behaviour, community safety or tenancy enforcement cases.
• Proven experience preparing and managing legal enforcement action, including gathering evidence, drafting notices and preparing witness statements and attending court cases.
• Experience investigating tenancy breaches, harassment or nuisance cases and delivering appropriate case resolutions.
• Full UK driving licence with access to your own vehicle and willingness to travel within your allocated area.
• Ability to interpret and apply relevant housing and tenancy legislation to casework and enforcement activity.

Desirable Criteria

An understanding of the Crime and Policing Act 2026 and how it differs from, and builds upon, the 2014 legislation.

More about you

You’ll be an experienced housing professional with a passion for creating safe communities and resolving complex issues. Confident managing challenging situations, you'll be comfortable making difficult decisions, balancing customer needs with effective tenancy enforcement and delivering positive outcomes for both customers and communities.
You'll have a strong understanding of anti-social behaviour and tenancy management processes, alongside experience working with partner agencies to support vulnerable customers and address complex needs. Knowledge of housing legislation, safeguarding practices and domestic abuse support would be beneficial. You'll also be comfortable preparing detailed reports, witness statements and legal documentation, with strong IT skills and the confidence to represent the business professionally in legal proceedings.

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond. You’ll receive:

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues up to 2%
• 35 days holiday (including bank holidays)with the option to buy or sell days
• Healthcare cashback plan foreveryday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training,professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financialsecurity for your loved ones, alongside access to will writing services to help you plan for the future with confidence