Community Safety and Enforcement Principal Enforcement Officer (PEO)

HACKNEY COUNCIL; City Of London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A local government agency in London seeks a Community Safety and Enforcement Principal Enforcement Officer on a fixed-term contract. The role involves managing various enforcement duties, dealing sensitively with anti-social behaviour cases, and contributing to community safety objectives. Applicants should demonstrate case management experience and effective communication skills in a vibrant environment.

Qualifications

• Experience in effective case management.
• Ability to deal with complainants and victims sensitively.
• Proficient in maintaining accurate records.

Responsibilities

• Manage a wide range of enforcement duties under pressure.
• Address localized problems and contribute to Mayor's priorities.
• Maintain accurate records for compliance.

Skills

Case management

Excellent communication skills

Dealing with anti-social behaviour

Proactive approach

Job description

Hackney Council is looking for an exceptional Community Safety and Enforcement Principal Enforcement Officer (PEO) within our Community Safety, Enforcement and Business Regulation Service on a 1-year Fixed Term Contract.

You will be part of a broader and more inclusive service, delivering joined-up, accountable and timely management of enforcement action in line with legislation and Council Policies and Procedures. You will report to an Enforcement Manager and work alongside a team of Principal Enforcement Officers, Enforcement Officers (in uniform), and Technical Support, as well as the wider Community Safety and Business Regulation Service, to provide the best service possible to residents and the public in the London Borough of Hackney.

Responsibilities

• Undertake case management under pressure and carry out a wide range of enforcement duties in relation to noise, community safety, anti‑social behaviour, street scene and environmental enforcement (fly tipping, graffiti, fly posting, littering, highway obstructions, etc.), and wider general public realm enforcement as required.
• Be assigned wards to address localised problems, challenging and changing behaviours to contribute to the achievement of the Mayor's priorities and the Council's corporate objectives.
• Deal with complainants and victims of anti‑social behaviour skillfully and sensitively, progress the cases, listen to concerns and manage expectations.
• Maintain accurate service‑specific records to ensure compliance with reporting obligations.
• Take a proactive approach, be driven and have excellent communication skills.

Qualifications & Experience

We are seeking an enthusiastic individual who can demonstrate experience in effective case management in some of these areas and the ability to transfer those skills. You may not be an expert in all the different enforcement duties and legislation mentioned above, but we will consider applications that show proven case‑management skills.

Applicants must be able to deal with complainants and victims of anti‑social behaviour in a skillful and sensitive manner, progress cases, listen to concerns and manage expectations.

Proficiency in maintaining accurate records and demonstrating excellent communication skills is essential.

About Hackney

There is no better place to work in London than Hackney; we have great pride in our borough, our communities and our services. Hackney is one of London's most vibrant and diverse boroughs, one of the most sought‑after areas to live in, with good schools, parks and local amenities, as well as great transport links and vibrant, diverse communities.