Community Safety Advisor

Walsall Housing Group; Walsall; On-site; GBP 40,000 - 42,000; Full time

Benefits offered by this job

27 days annual leave

Defined benefit pension scheme

Health cash plan

Discounts on shopping and leisure

Job summary

whg is recruiting a Community Safety Advisor in Walsall to help reduce anti-social behaviour and support victims, collaborating with customers, colleagues and partner agencies to resolve complex situations.

You will investigate reports, manage a varied caseload and provide guidance to victims, working with police and local authorities to achieve safer communities. A full UK driving licence is required; the role requires resilience and calm handling of challenging situations.

Qualifications

• Experience in an anti-social behaviour environment.
• Excellent verbal and written communication skills.
• Ability to manage a varied caseload and prioritise by risk and impact.
• Ability to work with victims, perpetrators and partner agencies.

Responsibilities

• Investigate reports of anti-social behaviour and manage cases promptly and professionally.
• Take a problem-solving approach to resolve issues while balancing support, prevention and enforcement.
• Provide advice and practical support to victims to reduce repeat victimisation.
• Work with perpetrators to encourage positive behavioural change and carry out proportionate enforcement when needed.
• Gather evidence, prepare case files and represent whg in court when required.
• Collaborate with Police and local authorities to achieve best outcomes for customers and communities.

Skills

Anti-social behaviour expertise

Case management

Communication skills

Resilience under pressure

Collaboration with agencies

Driving licence

Tools

Word

Excel

Job description

Community Safety Advisor

Salary: £39,539 - £41,772 per annum plus excellent benefits

Location: Walsall, West Midlands

Contract: Permanent, Full time, 37 hours per week

Closing Date: 10th August 2026

Interview Date: 20th August 2026

Help us create safer, stronger communities.

At whg, our customers deserve to feel safe in their homes and neighbourhoods. As a Community Safety Advisor, you’ll play a vital role in tackling anti-social behaviour, supporting victims and working with customers, colleagues and partner agencies to resolve complex situations that make a real difference to people’s lives.

This is a varied and rewarding role where no two days are the same. One day you could be supporting a vulnerable customer experiencing persistent anti-social behaviour, the next you could be working alongside the Police and partner agencies, preparing evidence for court or helping neighbours resolve long-standing disputes through restorative approaches.

If you’re resilient, compassionate and confident dealing with challenging situations, we’d love to hear from you.

Main job responsibilities

• Investigate reports of anti-social behaviour, ensuring cases are managed promptly, fairly and professionally.
• Take a problem-solving approach to resolve anti-social behaviour, balancing support, prevention and enforcement to achieve sustainable outcomes.
• Provide advice, guidance and practical support to victims of anti-social behaviour, crime and domestic abuse, helping to reduce repeat victimisation.
• Work with perpetrators to encourage positive behavioural change while taking proportionate enforcement action where necessary.
• Manage a varied caseload, prioritising cases according to risk and impact.
• Gather evidence, prepare detailed case files and represent whg during court proceedings when required.
• Use restorative justice and mediation techniques where appropriate to help customers resolve disputes and improve neighbour relationships.
• Work collaboratively with the Police, local authorities and other partner organisations to achieve the best outcomes for customers and communities.
• Maintain accurate case records and produce clear, concise reports.
• Keep up to date with relevant legislation, case law and best practice relating to anti-social behaviour.

We’re looking for someone who has

• Excellent verbal and written communication skills with the ability to communicate effectively with perpetrators and victims
• The ability to produce accurate and succinct written reports
• Computer literate including experience of using Word, and Excel spreadsheets
• The ability to stay calm under pressure and communicate clearly when faced with agitation or aggression
• Personal resilience with regards to potentially hostile environments or individuals
• Significant experience of working in an anti-social behaviour environment
• Experience of successful case management
• In depth understanding of anti-social behaviour legislation
• Experience of partnership working
• A full, UK driving licence

What’s in it for you

• A competitive salary
• 27 days annual leave (plus Christmas shut down)
• A defined benefit pension scheme
• Health cash plan
• A range of shopping and leisure discounts

We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.

About us

At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.

We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2026. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.

We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.

whg is committed to safeguarding and promoting the welfare of our customers and communities. Please note that for some roles, a Disclosure and Barring Service (DBS) check may be required as part of our pre-employment screening process