Community Safety Admin Team Leader

Avon Fire & Rescue Service; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A public safety organization in Bristol is seeking a Community Safety Admin Team Leader to oversee the administrative team supporting community safety. This role includes managing team performance, delivering customer-focused services, and implementing improvements. Applicants should have a Level 3 qualification or equivalent and strong customer service skills. Competitive benefits include up to 30 days of holiday and a Local Government Pension.

Benefits

26 days annual holiday (plus public holidays)

Local Government Pension – Defined Benefit Scheme

Electric Vehicle Salary Sacrifice Scheme

Cycle to Work scheme

Qualifications

• Relevant supervisory experience and effective development of others.
• Experienced in delivering high-quality, customer-centred services.
• Managing workload independently to prioritise tasks effectively.

Responsibilities

• Manage and support individual team members for performance enhancement.
• Ensure delivery of a customer-focused first point of contact.
• Review and implement improvements to administrative processes.

Skills

Robust safeguarding practices

High-quality customer service

Attention to detail

Organisational skills

Education

Level 3 qualification or equivalent

Job description

As our Community Safety Admin Team Leader you will provide managerial oversight to the administrative team who support the Community Safety Team who support those who are most vulnerable within the community in line with Avon Fire and Rescue Service Mission, Vision and Values. You will also manage the function that supports providing community fire safety advice, providing a professional service which reflects the values of Avon Fire and Rescue Service.

Responsibilities

• Manage and support individual team members, identifying and facilitating learning and development opportunities to enhance team performance.
• Responsible for leading the Community Safety Administration team to ensure the delivery of a professional, efficient, and customer-focused first point of contact for members of the public and external agencies seeking home fire safety advice and support.
• Review, develop, and implement improvements to administrative procedures and processes within the department, maximising technological solutions where appropriate to enhance efficiency, streamline workflows, and support continuous service improvement.
• Manage and respond to general queries received by the team, identifying potential barriers and implementing appropriate solutions. Ensure all enquiries are addressed within agreed timescales, escalating complex or sensitive issues to the relevant manager as necessary.
• Manage the scheduling and completion of Home Fire Safety Visits (HFSVs) carried out by Community Safety Workers and Station Staff, ensuring alignment with the Risk Stratification process and adherence to required timeframes.
• Produce regular statistical reports aligned with departmental Key Performance Indicators (KPIs). Identify any gaps in data accuracy or reporting and implement relevant training and development initiatives to ensure team members maintain high standards of data quality and consistency.
• Carry out any additional responsibilities as reasonable and appropriate, as agreed with line manager.

What we will need from you

Essential

• Level 3 qualification or equivalent qualification relevant to the role (for example in business administration, supervisory management, customer service, community safety)
• Good knowledge and understanding of the importance of robust safeguarding practices.
• Relevant supervisory experience and effective development of others.
• Experienced in delivering high-quality, customer-centred services
• Managing workload independently to prioritise tasks effectively, drive workstreams forward and achieve desired objectives.
• Previous experience in providing administrative support, including handling routine tasks such as data entry, record keeping, and general office duties.
• Good customer service skills, with the ability to communicate clearly and politely with a friendly and patient telephone manner, and to engage effectively with people both inside and outside the organisation.
• Demonstrates strong attention to detail to ensure accuracy when inputting and reviewing data
• Ability to collect, collate and present information and basic statistics in various formats.
• Possesses strong organisational and prioritisation skills, consistently using initiative to meet deadlines through a structured and efficient approach.
• Able to drive with a current driving licence, or ability to arrange suitable alternative transport to travel to various work locations.

Desirable

• Knowledge and awareness of the types of issues that affect communities and the relevant legislation, policy and good practice relating to these.
• Knowledge and general understanding of community and risk prevention activities within a fire and rescue service.
• Experience in gathering, organising, and presenting information and basic statistics in different formats, including producing written documents that use data to support, evaluate, or explain workstreams.

What you can expect in return

• 26 days annual holiday (plus public holidays) rising to 30 days after 5 years, and 31 days after 10 years of service
• Local Government Pension – Defined Benefit Scheme
• Electric Vehicle Salary Sacrifice Scheme
• Cycle to Work scheme
• Welfare and Wellbeing services
• Staff Engagement Groups
• Access to Medical Intervention Scheme
• Access to Blue Light card with offers online and high street discounts