Community Response Coordinator

South Western Ambulance Service NHS Foundation Trust; Exeter; On-site; GBP 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a Community Response Coordinator to join their dynamic team in Exeter. This role is pivotal in managing emergency and non-emergency calls, ensuring effective deployment of community responders. You will utilize your exceptional communication and analytical skills to handle sensitive patient information and coordinate with various stakeholders. With a commitment to high-quality care, this organization offers a supportive environment for professional growth and development. If you're passionate about making a difference in people's lives and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Competitive NHS salary

27 days holiday, rising to 33 days

Generous Pension Scheme

Car leasing scheme

Free parking across Trust sites

Wide range of discounts

Qualifications

• Experience in patient care or emergency response is essential.
• Ability to manage multiple tasks effectively under pressure.

Responsibilities

• Receive and respond to emergency calls, ensuring timely deployment of responders.
• Maintain high standards of customer care while handling sensitive information.

Skills

Communication Skills

Analytical Skills

Organizational Skills

Judgmental Skills

Physical Skills (Keyboard/Radio Operation)

Education

Relevant Healthcare Qualification

Tools

C3 CAD System

Job description

Job Overview

Opportunities have arisen within South Western Ambulance Service in the Clinical Hubs for a Community Response Coordinator. The successful candidates will be integral members of the Operations Delivery team with responsibility for the effective deployment and management of Trust Community Responders and Specialist teams to emergency and non-emergency calls across the Trust area.

Part-time hours will be considered through the flexible working application.

The role is 24/7 365 days a year and we work shifts to achieve this. Please visit the additional information for an example shift pattern.

*Unsocial will be paid under Section 2 of NHS Terms and Conditions. Please see attached A4C Handbook for more details.

Main duties of the job

Communication and Relationship Skills: Receive and deliver complex or sensitive information relating to patient needs, ensuring timely response to calls via the Emergency Operations Centre based on call category and team availability. Duties include telephone/radio handling, liaising with volunteers, the public, healthcare professionals, and emergency services, maintaining a high standard of customer care. Capture patient-related data via the C3 CAD system for triage support.

Knowledge, Training and Experience: Understand responder deployment, welfare, kit replenishment, and relevant EOC policies.

Analytical & Judgemental Skills: Exercise judgement over clinical and non-clinical incidents, seeking advice when necessary.

Planning & Organisational Skills: Manage and adjust multiple patient allocations in line with service delivery performance.

Physical Skills: Operate keyboards, radios, and mobile devices for responder deployment and data recording.

Responsibility for Patient/Client Care: Support clinical outcomes through non-clinical advice to responders and staff.

Resource and Staff Support: Follow policies, maintain equipment, train colleagues, and accurately enter responder data.

Research & Development: Participate in audits, surveys, and quality improvement activities.

Freedom to Act: Work independently within SOPs, using discretion to handle incidents.

Effort and Working Conditions: Maintain focus during unpredictable communications and emotional situations.

Working for your organisation

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.

In return we will equip you with the skills and resources you need to thrive in your role.

You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.

Benefits

• Competitive NHS salary
• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Generous Pension Scheme
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Staff networks
• Wide range of discounts from various organisations across the UK