Community Pilot Project Support Officer

South London and Maudsley NHS Foundation Trust; Lee; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization in Lee is seeking a programme coordinator to support the implementation of a new community mental health pilot. Responsibilities include providing administrative support, managing communications, and coordinating activities to ensure efficient delivery of programme objectives. Ideal candidates will have strong communication skills and experience in project support. This role supports efforts to provide equitable mental health care.

Qualifications

• Experience in administration, project support or programme coordination is highly desirable.
• Ability to prioritise competing demands and handle enquiries flexibly.

Responsibilities

• Provide administrative support and coordinate day‑to‑day programme activities.
• Plan and manage meetings and forums; prepare agendas and monitor progress.
• Establish and maintain systems for efficient delivery of programme objectives.

Skills

Self‑motivation

Excellent written communication

Excellent verbal communication

Interpersonal skills

Organisational skills

Collaborative approach

Flexibility

Project support experience

Job description

Overview

We have an exciting opportunity to support the implementation of a new community mental health pilot – a strategic priority for the Trust with national visibility through NHS England. Lewisham is one of six national sites selected to test a new model of care for adults with serious mental health needs, led by South London and Maudsley NHS Foundation Trust as part of the Lewisham Mental Health Alliance.

Programme Pilot

This two‑year pilot aims to:

• Focus on people’s life stories & aspirations beyond diagnosis.
• Build trust and offer wider interventions including therapies, medication management, & social support such as employment, leisure, housing and physical health.
• Engage the voluntary sector for community engagement.
• Address inequalities for Black communities, a key priority in Lewisham.
• Test an open‑access model to eliminate waiting times.
• Provide a day service led by peer support workers with therapeutic & social activities.
• Offer intensive support for those at risk of crisis, including guest beds.
• Engage hard‑to‑reach individuals to reduce relapse and improve quality of life.

Key Responsibilities

• Provide administrative support and coordinate day‑to‑day programme activities.
• Plan and manage meetings and forums: prepare agendas, record actions and monitor progress.
• Act as the first point of contact for programme correspondence, using judgement to resolve issues.
• Establish and maintain systems and processes to ensure efficient delivery of programme objectives.
• Build strong relationships with stakeholders and communicate confidently at all levels.
• Keep the programme team organised and proactively drive progress.
• Support event logistics: book venues, circulate joining instructions, manage attendance and distribute documentation.
• Support the Programme Manager with the delivery of various workstreams and working groups.
• Produce specified deliverables in relation to governance, monitoring and reporting, risk and issue management, and document control.

Required Skills & Experience

• Self‑motivation and excellent written and verbal communication.
• Interpersonal and organisational skills, with a collaborative approach to delivering a high‑quality service.
• Experience in administration, project support or programme coordination is highly desirable.
• Ability to prioritise competing demands and demonstrate flexibility and initiative when handling enquiries.

Equality, Diversity & Inclusion

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice.
• Ensuring that all our services and all staff understand and support our commitment.
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity.

Application & Closing

All applications must be made online. Please read and understand the Job Description and Person Specification attached to the role. Your statement in support should reflect the requirements specified as your application will be judged against these criteria.

We encourage you to apply early as the vacancy may close earlier should a sufficient number of applicants have been received.