Community Partnerships Officer | South London and Maudsley NHS Foundation Trust

South London and Maudsley NHS Foundation Trust; Croydon; On-site; GBP 40,000 - 55,000; Full time

Job summary

A prominent NHS Trust in Croydon seeks an experienced Project Manager to lead community partnership projects. You will coordinate and deliver essential services while working with diverse groups to ensure outstanding mental health care. This role offers the chance to grow professionally in an organization known for its excellence in mental health services.

Benefits

Professional development opportunities

Access to training experiences

Participation in academic research

Qualifications

• Experience in managing multiple projects within a healthcare setting.
• Ability to build and maintain relationships with diverse stakeholders.
• Strong analytical skills and attention to detail.

Responsibilities

• Coordinate and manage projects supporting the Care Transformation Programme.
• Develop and maintain relationships with community and healthcare organizations.
• Support the delivery of the Patient and Carer Race Equality Framework.

Skills

Project management

Stakeholder engagement

Community development

Effective communication

Job description

Overview

This role will be based across Croydon sites, supporting the Care Transformation Programme which covers both community, and acute and urgent care.

The Community Care Development Programme supports SLaM’s ambitious journey to ensure its services deliver outstanding mental health care, responding to the needs of the communities it serves – across all settings.

As part of the Croydon Directorate, the postholder will support and help deliver a range of projects and programmes. This means being able to multi-task, produce and maintain robust project documentation, drive delivery and work across clinical and service teams to enable successful change management.

The postholder will support the development of community partnership and community connection projects and communications across the Trust. This will involve the post holder developing an excellent understanding of the needs of the specific populations in the boroughs.

The postholder will create and maintain connections to community groups and organisations across South London to build strong working relationships with other healthcare providers, voluntary and community groups, small businesses and community pillars.

They will seek opportunities to participate in stakeholder forums, support in various workstreams, encouraging and supporting a partnership approach.

To coordinate and drive delivery of community partnership projects within a defined portfolio.

To support in liaising, developing and maintaining strong relationships with both healthcare and non-healthcare organisations including third sector voluntary and community organisations, faith groups, social care, housing, education and community leaders across the boroughs with a view of enhancing service delivery through partnership working.

To support in reaching, developing and managing partnerships from all sectors of the community.

To work with service users, carers, staff and community members, coordinating projects and promoting co-production service improvements and developments.

To support with mapping out community assets, working with the Trust, local authorities, and third sector umbrella organisations to scope the existing community assets in the local landscape; creating a Community Asset Database.

To research and identify groups, organisations and populations within the local community with whom the division should develop relationships.

To help realise identified community partnerships opportunities with a clear focus on delivery of Long Term Plan commitments for mental health.

To utilise project management principles, supporting the Delivery Manager and other project leads including wider clinical/operational staff, and partners including local authorities, service users and carers, and third sector organisations.

By coming to work at our Trust, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities and have the chance to work alongside people who are world leaders in their field. The Trust delivered more than 14,000 training experiences in 2014: providing an extensive range of learning opportunities for staff at all levels. In addition, our working relationship with King's Health Partners allows those working at the Trust to get involved in academic research.

Project Management

• Coordinate and deliver projects within the Trust to achieve beneficial change in line with SLaM’s strategic objectives.
• Plan, track and support the implementation of project activities working with senior leads and senior clinicians.
• Develop and maintain clear project documentation covering the fundamental components of projects (scope, budgets, risks, opportunities and issues and quality requirements).
• Coordinate community asset mapping. Develop, maintain and manage a clear database of community assets based on findings from scoping exercise.
• Deliver timely, accurate, and comprehensive progress reports to ensure project visibility.
• Support each identified project stage ensuring all relevant milestones are attained and where necessary escalating deviations through project governance to ensure projects remain on schedule, in budget or to quality specification.
• Administration of project/programme meetings (e.g. preparation of agendas, circulation of papers, capture of actions and other outputs such as process maps) and fulfil role as overall governance and reporting lead for relevant projects/programmes.
• Participate in and organise project reviews to support with project evaluation including identifying and implementing lessons learned.
• Coordinate and support the delivery of partnership workshops and organise the logistical arrangements, papers, communications and venues.

Governance and Reporting

• Support the COO office to coordinate, compile and deliver professional slide decks and papers that satisfy Trust governance and reporting requirements.
• Receive complex information and produce reports and briefings to senior colleagues in relation to projects.
• Coordinate work with clinicians, managers and other staff across the Trust to enable comprehensive and effective reporting to senior internal and external stakeholders, including community partners.
• Ensure that reports are appropriately reviewed and validated before they are issued and provide high-quality analysis of the information presented so that stakeholders are given a comprehensive and considered picture of activity, service levels and any relevant issues.

Stakeholder Engagement

• Proactively support third sector engagement across the Trust, using an Asset Based Community Development approach that builds on the assets that are found in the community and mobilises individuals, associations, and institutions to come together to realise and develop their strengths.
• Coordinate and oversee projects in collaboration with stakeholders, liaising with VCSE organisations and clinical staff regularly.
• Plan and run high level stakeholder events to support service development and increase SLaM visibility within the community and be responsible for supporting other team members in coordinating any partnership or engagement events across the Trust.
• To support the Care Transformation Programme in building awareness of and form links between all local community connector type roles (community navigators, social prescribers, community connectors) across the Trust.
• Contribute to and participate in the delivery of partnership workshops, trainings events and engagement opportunities to various groups of people including internal and external stakeholders.
• Coordinate stakeholders, taking account of their levels of influence and particular interests, in a range of situations working autonomously and as part of a team.

Patient and Carer Race Equality Framework

• SLaM is working towards being one of the leading trusts in anti-racism by 2026. To support with that goal, this role will support the delivery of the Patient and Carer Race Equality Framework (PCREF), helping the Trust build more equitable, culturally responsive services by strengthening relationships with racialised and underrepresented communities.

Financial Planning and Management

• Track and report on project budgets.
• Support as required on projects to enable best value, ensuring that robust and detailed plans are in place to deliver the required level of efficiency savings.
• Support in procurement processes, including working with senior managers on specification development, liaising closely with procurement, contracting and finance teams, monitoring progress, raising POs and tracking invoices – providing an end-to-end service support.

Personal Development

• Proactively participate in management supervision, annual objective setting and appraisal processes.
• Proactively identify continued professional development opportunities.

Rider Clause

This is an outline of the postholder’s duties and responsibilities. It is not intended as an exhaustive list and may change from time to time to meet the changing needs of the Trust.

This advert closes on Tuesday 11 Nov 2025