Community Operations Volunteer Team Manager

Cats Protection; Scotland; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

A national charity is seeking a Community Operations Volunteer Team Manager to lead high-quality volunteer management across a defined area. The role requires experience in team leading, volunteer management, and empathy in emotive situations. This is a hybrid role based in Forth Valley with a competitive salary of up to £30,809.83 per annum, offering various benefits and a supportive team environment.

Benefits

Range of health benefits

26 days’ annual leave plus bank holidays

Salary Finance

And much more

Qualifications

• Experience of team leading/supervising employees and volunteers.
• Good understanding of volunteer management.
• Demonstrates empathy and understanding when addressing emotive issues.
• Ability to multi-task and work on own initiative, accurately and under pressure.
• Valid UK driving licence and access to own vehicle.

Responsibilities

• Lead high-quality volunteer management across a defined geographical area.
• Responsible for the full volunteer lifecycle.
• Enable successful delivery of Cats Protection's work.

Skills

Team leading/supervising

Volunteer management

Empathy and understanding

Multi-tasking and initiative

Valid UK driving licence

Job description

Team: Community Operations

Location: Hybrid in Forth Valley covering Dundee and Fife with regular travel across the region

Work pattern: 35 hours per week, 9am to 5pm to include occasional weekends and evenings

Salary: Up to £30,809.83 per year

Contract: Permanent

This role requires an enhanced DBS check (including the Children's Barred List).

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Community Operations Volunteer Team Manager

• Lead high-quality volunteer management across a defined geographical area, ensuring that volunteer-led activities are delivered effectively, safely, and in line with organisational policies and best practice
• Responsible for the full volunteer lifecycle, including the recruitment, induction, training, and ongoing support of a diverse volunteer team
• Play a vital part in enabling the successful delivery of Cats Protection’s work across centres, branches, regional hubs, and specific projects

About the Community Operations team

• Community Operations is responsible for the delivery of all of Cats Protection’s cat facing services
• It conducts these services through 31 Cat Centres and over 205 Branches and Community Volunteer Teams
• Community Operations helped over 191k cats in 2014 and helped neuter over 250k cats in the last 18 months
• The team consists of up to 2000 people, including around 200 employees at our Cat centres and up to 3000 volunteers

What we’re looking for in our Community Operations Volunteer Team Manager

• Experience of team leading/supervising employees and volunteers
• Good understanding of volunteer management
• Demonstrates empathy and understanding when addressing emotive issues
• Ability to multi-task and work on own initiative, accurately and under pressure
• Valid UK driving licence and access to own vehicle

What we can offer you

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about here

Interested? Here’s how to apply

Application closing date: 30 November 2025

Interview date: w/c 08 December 2025

Please note, we do not accept applications or speculative CVs from agencies.

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

If successful, your recruitment journey will include

• Anonymised application form
• Video screening
• Virtual interview at Forth Valley Cat Centre

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email [e-mail] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

We operate a bias‑free application process in our commitment to equity, diversity and inclusion. To assess your application quickly, fairly and objectively, please fully complete the qualifications and work history sections of our online application form.

Redacted CVs may be accepted by exception.