Community Operations Volunteer Team Manager

Cats Protection; Nuthall CP; Hybrid; GBP 31,000; Full time

Job summary

A leading UK charity is seeking a Community Operations Volunteer Team Manager to lead and supervise a diverse volunteer team. The role is hybrid based in the East Midlands, requiring regular regional travel. Applicants should have experience in team leadership and volunteer management. The position offers a salary of up to £30,809.83 per year, along with various health benefits and annual leave.

Benefits

Health benefits

26 days’ annual leave plus bank holidays

Qualifications

• Experience of team leading/supervising employees and volunteers.
• Good understanding of volunteer management.
• Demonstrates empathy and understanding when addressing emotive issues.
• Ability to multi-task and work on own initiative, accurately and under pressure.
• Valid UK driving licence and access to own vehicle.

Responsibilities

• Lead high-quality volunteer management across a defined geographical area.
• Responsible for the full volunteer lifecycle, including recruitment and training.
• Enable the successful delivery of Cats Protection’s work across various teams.

Skills

Team leading/supervising

Volunteer management

Empathy and understanding

Multi-tasking

UK driving licence

Job description

Team: Community Operations

Location: Hybrid in East Midlands with regular travel across the region

Work pattern: 35 hours per week, 9am to 5pm to include occasional weekends and evenings once or twice a month. Time will be given back in lieu.

Salary: Up to £30,809.83 per year

Contract: 12 month fixed term contract

This role requires an enhanced DBS check (including the Children’s Barred List).

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Community Operations Volunteer Team Manager

• Lead high-quality volunteer management across a defined geographical area, ensuring that volunteer-led activities are delivered effectively, safely, and in line with organisational policies and best practice
• Responsible for the full volunteer lifecycle, including the recruitment, induction, training, and ongoing support of a diverse volunteer team
• Play a vital part in enabling the successful delivery of Cats Protection’s work across centres, branches, regional hubs and specific projects

About the Community Operations team

• Community Operations is responsible for the delivery of all of Cats Protection’s cat-facing services
• It conducts these services through 31 Cat Centres and over 205 Branches and Community Volunteer Teams
• Community Operations helped over 191k cats in 2014 and helped neuter over 250k cats in the last 18 months
• The team consists of up to 2000 people, including around 200 employees at our Cat centres and up to 3000 volunteers

What we’re looking for in our Community Operations Volunteer Team Manager

• Experience of team leading/supervising employees and volunteers
• Good understanding of volunteer management
• Demonstrates empathy and understanding when addressing emotive issues
• Ability to multi-task and work on own initiative, accurately and under pressure
• Valid UK driving licence and access to own vehicle

What we can offer you

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about here

Interested? How to apply

Application closing date: 23 November 2025

Interview date: 04 and 5 December

Please note, we do not accept applications or speculative CVs from agencies.

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

Recruitment journey (if successful)

• Anonymised application form
• In-person or virtual interview TBC

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email [e-mail] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.