Community & Operations Manager

urbanbubble; Leeds; On-site; GBP 39,000 - 47,000; Full time

Job summary

A leading property management company in Leeds is seeking an experienced Community & Operations Manager to lead day-to-day operations, focusing on resident satisfaction and team management. This pivotal role offers a salary of up to £47,000 plus a 10% bonus, with fantastic benefits including enhanced family leave policies and special annual leave. The ideal candidate will have experience in property management, strong leadership skills, and a passion for creating vibrant communities.

Benefits

Enhanced family leave policies

Cycle-to-work scheme

Season ticket loan

Enhanced sick pay

Study support

Birthday day off

Day off when you buy a house

Qualifications

• Comparable experience in a managerial role leading operational teams.
• Experience in residential leasing, achieving occupancy targets, and managing lettings processes.
• Proven experience delivering excellent customer service and managing supplier relationships.
• Strong leadership skills with experience managing and developing large teams.
• A people person with excellent communication and rapport-building skills.
• Results-driven with a focus on achieving targets and objectives.
• Experience managing large budgets and Health & Safety/compliance across a large building.
• Level 3 Certificate in Property Agency.

Responsibilities

• Ensure our customers and their homes are cared for and maintained to the highest standards.
• Support the General Manager in implementing building processes.
• Contribute to reporting on lettings performance and operational budgets.
• Lead leasing initiatives to ensure occupancy targets are achieved.
• Act as the friendly face of the development.
• Implement engagement strategies, including resident communications.
• Ensure all H&S policies and procedures are followed.
• Oversee annual testing, training, and compliance records.
• Drive performance through objective setting and team meetings.
• Manage contractors and resolve service issues.
• Support recruitment, training, and development of talent.

Job description

Role overview

Urbanbubble are seeking an experienced Community & Operations Manager to help lead the operations of Tura a luxury new Build to Rent development.

Tura is a brand-new Build to Rent development offering 500 high-end apartments on the banks of the River Aire in Leeds. Ideally located, Tura is just a 10‑minute walk from Leeds Central Station and a stone's throw away from Tower Works at Mustard Wharf. Residents will enjoy exclusive on‑site amenities, including a gym, residents’ lounge, and outdoor communal spaces.

As Community & Operations Manager, you will work alongside our General Manager to oversee all aspects of day‑to‑day operations, including team leadership, resident satisfaction, leasing performance, and commercial outcomes. You should have a strong track record in property management or residential leasing operations, with a passion for delivering exceptional customer service and creating vibrant, inclusive communities.

This role offers more than property management; it is an opportunity to help define best practices in an emerging sector, lead a passionate team, and be part of a pioneering development that will redefine city living for generations.

This role is based on site 40 hours per week, Monday to Sunday.

What you’ll do:

Operational Excellence

• Ensure our customers and their homes are cared for and maintained to the highest standards, within budgets, service agreements, and regulatory requirements.
• Support the General Manager in implementing building processes that deliver operational efficiency, outstanding customer experiences, and regulatory compliance (RICs, ARMA‑Q, H&S).
• Contribute to weekly, monthly, and quarterly reporting on lettings performance, operational budgets, and service delivery.

Leasing & Resident Engagement

• Lead leasing initiatives to ensure occupancy targets are achieved.
• Act as the friendly face of the development, leading your team to enhance the resident experience and deputise for the General Manager when needed.
• Implement engagement strategies, including resident communications, events, and feedback programs.
• Collaborate with marketing to create and deliver social content that reflects the community spirit.

Health & Safety

• Ensure all H&S policies and procedures are followed, providing a safe environment for residents, staff, and visitors.
• Oversee annual testing, training, and compliance records to maintain robust health and safety standards.

People & Team Management

• Lead by example, role‑model Urbanbubble values and behaviours.
• Drive performance through objective setting, one‑to‑ones, team meetings, and personal development.
• Manage contractors, resolve service issues, and elevate complaints appropriately.
• Support recruitment, training, and development of talent to build a motivated, high‑performing team.

What are we looking for?

• Comparable experience in a managerial role leading operational teams.
• Experience in residential leasing, achieving occupancy targets, and managing lettings processes.
• Proven experience delivering excellent customer service and managing supplier relationships.
• Strong leadership skills with experience managing and developing large teams.
• A people person with excellent communication and rapport‑building skills.
• Results‑driven with a focus on achieving targets and objectives.
• Experience managing large budgets and Health & Safety/compliance across a large building.
• Level 3 Certificate in Property Agency.

What do we offer?

• A basic annual salary of up to £47,000 plus 10% bonus.
• The opportunity to work in an exciting, fast‑growing business.
• Fantastic benefits such as enhanced family leave policies, cycle‑to‑work scheme, season ticket loan, enhanced sick pay, study support and much, much more.
• Enhanced annual leave, including your birthday day off and a day off when you buy your house – we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at Urbanbubble.

We’re an equal opportunity employer, and invite applicants to contact us to identify any additional support they might need during the recruitment process.