Community Mobile Lead

NHS; City Of London; On-site; GBP 38,000 - 47,000; Full time

Job summary

A leading healthcare organization in London seeks a lead technician to deliver IT support to mobile clinical practitioners. Responsibilities include managing operating system imaging, user onboarding, and training junior technicians. Ideal candidates will have significant IT support experience, and ideally NHS background. This position offers a permanent contract with competitive pay and a full-time working pattern.

Qualifications

• Significant experience directly related to responsibilities specified.
• Significant NHS experience directly related to the post.
• Microsoft qualifications or other IT qualifications.

Responsibilities

• Provide IT support to approximately 700 mobile clinical practitioners.
• Manage OS imaging, user onboarding, and training of junior technicians.
• Liaise with the IT Service Desk for updates and call closures.

Skills

IT support

User onboarding

Training junior technicians

Azure

Active Directory

Education

Degree or equivalent experience

GCSE English and Maths

Tools

Microsoft Office 365

InTune

Job description

Job summary

This role serves as the lead technician responsible for delivering mobile and desktop IT support to LGT's community-based clinicians, including remote access and other essential technical services. Key responsibilities include operating system imaging, user onboarding, training junior technicians, and supporting the maintenance of critical infrastructure such as Azure, cloud platforms, and Active Directory services. The post holder will also lead associated projects.

Main duties of the job

Take responsibility for delivering dedicated IT support to approximately 700 mobile clinical and non‑clinical practitioners within LGT's community services. This is a vital role supporting community nurses, midwives, and clinicians across more than 15 specialties, all of whom rely extensively on mobile technology to provide care in the community.

• Install, configure, repair and maintain, as per set standards and procedures, all new and replacement PCs, printers and peripheral equipment, carrying out full installation and testing as necessary with minimum disruption to the Trust's computing services. Primary duties will be management of licences, authentication, OS imaging of devices, onboarding of users, training junior technicians and managing the required infrastructure such as Azure, cloud and AD services.
• Install and configure, as per set standards and procedures, all Trust approved PC software, carrying out full testing as necessary.
• Provide telephone and on‑site support to IT users.
• Liaise with the IT Service Desk to obtain work, provide updates and close calls, ensuring that log details are completed in accurate detail.
• Liaise with users to provide information about the services provided and outstanding work, including Service Desk logs.
• Escalate unresolved problems/issues to the Senior Technical Specialists.
• Assist the Senior Technical Specialists in IT projects as requested.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivating a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the five aspirations:

• Improving representation at senior levels of staff with disabilities, from Black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development.
• Widening access (anchor institution) and employability.
• Improving the experience of staff with disability.
• Improving the EDI literacy and confidence of trust staff through training and development.
• Making equalities mainstream.

Details

Date posted: 21 November 2025

Pay scheme: Agenda for change

Band: Band 6

Salary: £38,682 to £46,580 a year per annum plus HCAS

Contract: Permanent

Working pattern: Full-time

Reference number: 197‑RF7446

Job locations: University Hospital Lewisham, Lewisham High Street, London, SE13 6LH

Person Specification – Experience

• Significant experience directly related to responsibilities specified (Essential).
• Significant NHS experience directly related to the post (Desirable).

Person Specification – Education, Qualifications and Training

• Educated to degree level or equivalent experience (Essential).
• Building mobile computing devices using In Tunes (Essential).
• Isosec authentication and virtual smartcards (Essential).
• Managing LGT Anywhere Access (Essential).
• Educated to GCSE English and Maths level or equivalent (Essential).
• Microsoft qualifications or other appropriate IT qualifications (Desirable).
• Memberships to IT professional bodies (Desirable).
• Active Directory and Azure experience (Desirable).
• Managing Office 365 licensing (Desirable).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Lewisham and Greenwich NHS Trust

Address: University Hospital Lewisham, Lewisham High Street, London, SE13 6LH

Employer website: https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)