Community & Marketing Assistant

Freelancingforgood; United Kingdom; Remote; GBP 60,000 - 80,000; Part time

Job summary

A charity organization is seeking a Community & Marketing Assistant to enhance user experience for a digital platform supporting small businesses. This role, offered on a part-time or full-time basis, includes managing customer service, promoting events, and creating social media content. Ideal candidates should have an interest in marketing and community engagement. This is a remote role in the UK with flexible hours.

Qualifications

• Excited about empowering small businesses and willing to take initiatives.
• Strong relationship-building and collaboration skills are essential.
• Self-starter with a problem-solving mindset.

Responsibilities

• Manage customer service channels to engage with the community.
• Support promotional activities for events.
• Create and schedule social media content.
• Monitor and follow up on user feedback.

Skills

Customer experience

Community management

Marketing

Social media

Attention to detail

Relationship building

Job description

Digital Boost is looking for a Community & Marketing Assistant.

Overview:

• Freelance, part-time contract
• Language: English
• Location: Remote in the UK
• Salary: not applicable
• Applications closing: until filled

Job Description

Digital Boost, owned by the award-winning charity Founders4Schools, has a clear mission: to empower small businesses to thrive. Via our smart mentoring and learning platform, we deliver free 1:1 Mentoring, Masterclasses, learning programmes and events for anyone who wants to start or grow a business. To date, we’ve helped more than 30,000 people and grown our volunteer mentor community to 5,000+.

As our community of small businesses continues to grow, we’re seeking an ambitious and enthusiastic Community & Marketing Assistant to help us deliver a great experience for our users and support with key projects.

This is a fixed contract role, with the possibility of extension or transitioning to a full-time role. It can be offered on a part-time or full-time role, depending on the candidate, with flexible hours available. We’re a remote-working team, but get together in-person occasionally for team meetings and have shared working spaces available if desired.

Responsibilities

We are a small, dynamic team, so no two days are alike, but typical activities could include:

• Managing our customer service channels to support and engage with our community
• Supporting the set-up, promotion, and execution of virtual and in-person events
• Quality control: monitoring feedback from users and events; following up on any issues
• Creating & scheduling social media content
• Completing administrative tasks to support the running of the day-to-day community
• Developing ideas for how we can grow and engage our community
• Developing case studies, marketing materials and presentations as needed
• Measuring the impact of marketing activities
• Opportunity to manage additional projects, such as user re-engagement, exploring chatbots, research projects, and writing blog posts

Role Requirements

We’re looking for someone who is excited about our work and is willing to get stuck in and make the role their own. Whilst not essential, the ideal candidate will also have some customer-facing experience.

Here are some characteristics you’ll likely have:

• You have an interest in customer experience and community management
• You love building relationships and collaborating with others
• You have an interest in marketing and social media
• You like learning and have a natural curiosity outside of your set role
• You have good attention to detail and a track record of meeting deadlines
• You’re a self-starter and see problems as a challenge, not a blocker
• You want to make a real impact and difference, and care about our cause

How to apply?

To apply for this role, please fill in the application form.

The role is open until filled, so we recommend applying early to avoid disappointment.