Community Manager - FTC

Monks; Greater London; Hybrid; GBP 28,000 - 40,000; Full time

Job summary

Monks is seeking a Community Manager for a 3-month fixed-term contract in London with hybrid working. You will be the face of the brand across social platforms, building connections, creating engaging content, and moderating conversations.

You will work with creative and data teams to drive customer engagement and a positive community experience. The role requires 3+ years in similar roles for high-profile brands, strong UK cultural understanding, and proficiency with Sprinklr.

Qualifications

• 3+ years in a Community Manager or related social role for high‑profile brands.
• Collaborate with senior client stakeholders in daily syncs and approvals.
• Strong understanding of British culture, humour and vernacular.
• Experience managing social communities in AI/tech or fast‑paced digital services.

Responsibilities

• Post and manage content across multiple social platforms daily.
• Respond to user comments, messages and queries promptly and helpfully.
• Monitor daily interactions and report on trends around the brand.
• Collaborate with Project Manager, Data Analyst, Strategist, and Google team to align ideas.
• Work with data team to identify community insights and metrics.
• Stay updated on platform trends to propose new ideas.

Skills

Community manager experience

UK local nuances

Editorial & communications

Agency collaboration

Culture & inclusion

Analytics basics

Tools

Sprinklr

Job description

About the Role

As a Community Manager for a 3-month fixed-term contract, you will be the face and voice of the brand across our social media platforms. We are looking for someone who is passionate about seeking new opportunities to create impactful work. In this role, you will be a social-media-savvy professional who loves building connections, developing engaging content, and moderating online conversations. You will work closely with creative and data teams to ensure customer engagement, brand consistency, and a positive community experience. This role is London-based with hybrid working.

Responsibilities

• Post and manage content across different social media platforms on a daily basis.
• Proactively & Reactively comment to user comments, messages, and customer queries in a timely, helpful manner.
• Monitor and report on daily social interactions, tracking conversation trends around the brand.
• Collaborate with the Project Manager, Data Analyst, Strategist, and Google team to flag local content ideas and streamline workflows.
• Work with the data team to identify community insights, learnings, and performance metrics.
• Stay up-to-date with digital technology and platform trends in real-time to pitch new, creative ideas.

About You

The essentials

• Experience: 3+ years of proven work experience as a Community Manager or in a closely aligned copywriting, social media, or channel management role for high-profile consumer brands.
• Client Partnership & Collaboration: Highly comfortable working hand-in-hand with senior client stakeholders—acting as a trusted, collaborative partner in daily syncs, real-time approvals, and strategic alignment sessions.
• Extensive Knowledge of UK Local Nuances: A sharp, intuitive understanding of British culture, humor, trending vernacular, and subcultures, with the ability to translate global brand guidelines into authentic local conversation.
• Industry Insight: Demonstrated experience managing social communities within AI, consumer technology, or fast-paced digital consumer service sectors.
• Communication & Editorial Eye: Exceptional verbal and written communication skills with meticulous attention to detail, tone consistency, proofreading, and brand safety compliance.
• Tools & Analytics: Solid hands-on proficiency with enterprise social media management suites (specifically Sprinklr), tracking core engagement metrics, and interpreting basic media plans to inform organic boosting recommendations.
• Mindset & Adaptability: A proactive, solutions-oriented team player who thrives under deadlines, balances multiple agency workflows simultaneously, and easily navigates fast-turnaround cultural moments.
• Culture & Inclusion: Proven track record of collaborating effectively within diverse, multicultural, and cross-functional agency environments.

Not a must, but a plus

• Data & Analytics Comfort: Basic experience translating raw community engagement metrics into clean, client-ready summaries (e.g., helping draft weekly reporting).
• Crisis Management Background: Experience working on high-visibility brands with complex, active escalation matrices or sensitive brand guidelines.
• Culture & Inclusion: Track record of collaborating effectively within diverse, multicultural, and cross-functional agency environments.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.