Community Manager

Pivotal; Greater London; On-site; GBP 87,000 - 122,000; Full time

Job summary

Pivotal in London is seeking a Fellow Health & Community specialist to support fellows physically, mentally and socially, with responsibilities to escalate wellbeing or conflicts and maintain policies. You will work at our London office, part-time FT-equivalent 0.5–1 FTE.

Most work is preventive: identify fellows in need early, support Research Managers with daily pastoral care, and ensure each cohort has a good social life. By 2027, 70+ fellows on site; visa sponsorship may be available.

Qualifications

• Experience in community health, pastoral care, HR or a similar role.
• Good judgement and discretion with sensitive information.
• You stay calm in difficult situations, and you keep clear boundaries.
• You care about reducing catastrophic risks.

Responsibilities

• Own the health of our community and support fellows physically, mentally and socially.
• Identify fellows in need early and assist Research Managers with day-to-day pastoral care.
• Ensure each cohort has a good social life and escalate wellbeing or conflicts as needed.
• Maintain and train on community health policies and conduct.
• Coordinate wellbeing efforts across programs and track outcomes.

Job description

You make sure fellows are well, feel part of a community, and get help quickly when something goes wrong.

• Salary: £86,750–£121,500 per year. We may be able to pay more for exceptional candidates.

• Location: London, at our office at LISA

• Hours: 0.5 to 1 full-time equivalent

• Visa: We can sponsor a Skilled Worker visa, but approval isn't guaranteed.

Why work at PivotalPivotal finds people who can work on the biggest risks from advanced AI and gets them working on them. Since 2024, 135 fellows have taken part in our fellowships, and alumni now work at METR, Apollo Research, UK AISI and GovAI. We have grown from 2 staff in 2024 to 10 today, and we plan to reach at least 16 in 2027. Read more about us at the company-research.org, and about what it is like to work here.

What you will ownYou'll own the health of our community. You support fellows in doing better physically, mentally and socially. By the end of 2027, we may have more than 70 fellows on site at once.

Most of your work is going to be preventive. You find fellows who need support early, support Research Managers to give good day-to-day pastoral care, and make sure each cohort has a good social life. When something serious happens, such as a wellbeing crisis or a conflict, you are the person Research Managers and fellows turn to. That part of the role needs good judgement, discretion and an ability to handle sensitive situations well.

• Escalation point. Be the person Research Managers and fellows go to for serious wellbeing or conflict issues, as set out in our community health policy.

• Early support. Run short check-ins or a survey before each cohort starts, to find fellows who need support early.

• Policies and training. Keep our community health and conduct policies current, and train Research Managers to give day-to-day pastoral support.

• Community life. Make sure each cohort has a good social life, for example through fellow social leads with a small budget, and work with the Fellowships Generalist on events.

• Wellbeing across programs. Track wellbeing across cohorts and propose changes to program design.

Who does well in this role

• Experience in community health, pastoral care, HR or a similar role.
• Good judgement and discretion with sensitive information.
• You stay calm in difficult situations, and you keep clear boundaries.
• You care about reducing catastrophic risks.

We don't expect anyone to be strong in all of this. If the role excites you, please apply, even if you match only part of what we describe here.

How we hire

We review applications as they come in, so applying early helps. The process has these stages:

• Written application. A short form and your CV. It takes about 30 minutes.

• Automated video interview. About 10 minutes. You record short answers to a few questions, at a time that suits you.

• Work task. About 2 hours, based on real work in this role. We pay you for this time. You may use AI tools, as you would in the job. Tell us which ones you used and how.

• Personal interview. About 45 minutes. We discuss your work task and how you would approach the role. With your consent, we record it so that more of the team can review it.

• Work trial and references. Up to three paid days working with us at our office in London. We also speak to two referees, after asking you.

If you need an adjustment at any stage, such as extra time, tell us and we will arrange it.

• £86,750 – £121,500