Community Library Advisor: Inspire, Connect, Enable

Dorset Council UK; Ferndown; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local council authority in Ferndown is seeking a Customer Advisor for its Library Service. This role involves engaging with the community and enhancing access to library resources, services, and digital technologies. Candidates should have strong customer service skills, proficiency in IT systems, and excellent communication abilities. The position includes organizing events and supporting diversity within the community, fostering an inclusive and enriching environment for all visitors.

Benefits

Opportunities for professional development

Dynamic team environment

Qualifications

• Experience in face-to-face customer service is ideal.
• Ability to engage with diverse individuals is essential.
• Organizational skills with task prioritization are required.

Responsibilities

• Deliver high standards of customer service for library visitors.
• Assist users in accessing physical and online resources.
• Organize multi-generational activities and events.

Skills

Customer service experience

Strong communication skills

IT systems proficiency

Tools

Microsoft Office

Job description

A local council authority in Ferndown is seeking a Customer Advisor for its Library Service. This role involves engaging with the community and enhancing access to library resources, services, and digital technologies. Candidates should have strong customer service skills, proficiency in IT systems, and excellent communication abilities. The position includes organizing events and supporting diversity within the community, fostering an inclusive and enriching environment for all visitors.