Community Liaison Officer

The Clancy Group Limited; Banbury; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading infrastructure company is looking for a Community Liaison Officer to support electricity infrastructure projects across Scotland. The role involves developing engagement strategies, building relationships with stakeholders, and ensuring thorough communication with affected communities. The successful candidate will possess excellent communication skills and a proven track record in stakeholder engagement. This position requires a willingness to travel and engage with diverse community groups to facilitate project success.

Qualifications

• Proven track record of stakeholder engagement strategies.
• Experience engaging with communities and public bodies.
• Ability to manage reputational risks effectively.

Responsibilities

• Develop and implement engagement strategies for project success.
• Establish trusted relationships with stakeholders.
• Respond to community concerns and enhance project support.

Skills

Stakeholder engagement strategies

Excellent communication skills

Relationship building

Public speaking

Organisational skills

Tools

Social media platforms

Websites

Printed materials

Job description

We are seeking a passionate and experienced Community Liaison Officer to support the delivery of electricity infrastructure projects across Scotland. This role is vital in helping projects progress positively through planning and into delivery by ensuring open and meaningful dialogue with the communities and stakeholders they affect. You will be responsible for creating and delivering strategies that promote effective communication, consultation, and engagement with local people and external organisations. Working as a key part of the project team, you will represent the Company through community engagement, ensuring that concerns are addressed, opportunities for collaboration are explored and trust is built and maintained.

Responsibilities

• Develop and implement engagement strategies to communicate effectively with individuals and groups essential to project success.
• Establish and maintain trusted relationships with external stakeholders including members of the public, local authorities, elected representatives and community groups.
• Identify and manage reputational risks, find opportunities for local collaboration and work to deliver positive outcomes for all involved.
• Provide clear, timely and accessible information to communities affected by infrastructure works, ensuring they understand the nature and impact of projects in their area.
• Represent the project at public meetings, events and briefings, acting as a main point of contact for community engagement.
• Respond to community concerns and feedback, helping to resolve issues and strengthen support for project delivery.
• Work closely with project managers and colleagues in corporate affairs, including those involved in media, public affairs, policy, communications and branding.
• Support internal reporting by preparing regular summaries of engagement activity, feedback received and key issues raised.

Qualifications

• Full UK Driving Licence required. Willing to travel/stay away mid‑week as needed.
• A proven track record of developing and delivering stakeholder engagement strategies that achieve favourable outcomes.
• Experience of engaging with communities, local businesses and public bodies, preferably within the Transmission & Distribution or infrastructure sectors.
• The ability to identify potential issues in advance and respond effectively to manage concerns or conflicts as they arise.
• A strong ability to build trusted relationships and navigate complex or sensitive situations to find solutions.
• Excellent communication skills, both written and verbal, with experience of using various platforms such as websites, social media, printed materials, presentations and community events.
• The confidence to speak in public and represent projects in formal and informal settings.
• Strong organisational and time‑management skills, with the ability to manage competing priorities and work independently with minimal supervision.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please let us know and we will be happy to accommodate.