Community Hub Admin Clerk (BANK)

Bedfordshire Hospitals NHS Foundation Trust; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare provider in the United Kingdom is seeking an Administrative Support role for their Community Midwifery Hubs. This position requires effective communication and computer skills, with responsibilities including patient registration, appointment scheduling, and maintaining data quality. The ideal candidate will be able to work under pressure and as part of a team. Competitive salary offered.

Qualifications

• Ability to work as part of a team and individually.
• High standard of data quality input is required.
• Willingness to support Community Midwives.

Responsibilities

• Meet and greet patients.
• Register patients into systems ensuring data accuracy.
• Liaise with Community Midwives and maintain data quality.
• Book and reschedule appointments as required.
• Deal with patient queries regarding appointments.
• Operate multiple computer systems.

Skills

Computer skills

Effective communication

Ability to work under pressure

Teamwork

Tools

IPM

CMIS

ICE

Mediviewer

Job description

Overview

To provide prompt and professional administrative support to the Maternity Community Hubs, in line with office procedures, contributing to the efficient and effective clerical duties supporting the Community Midwifery Hubs. To provide an essential support service to the efficient running of the Community Hub. The post holder must have the ability to work as part of a team as well as being able to work on own initiative. The post holder must have computer skills, be able to communicate effectively and work well under pressure. The highest standard of data quality input is required at all times. To liaise with and offer support to the Community Midwives, Midwifery Leads, to ensure all tasks are carried out in a prompt and efficient manner, within the given timeframe, with patient care at the forefront. A willingness to support Community Midwives within the Department is essential as there will be the need to support different areas within the Community Hub during busy periods, as and when required.

Locations

Community Hub locations where this role will be based at: Stotfold Children's Centre - Rook Tree Lane, Stotfold, Hitchin SG5 4DL Queens Park Family Hub - Marlborough Road, Bedford MK40 4LE Pine Cones Family Hub - Slade Walk, Bedford MK41 7SA The post holder will be expected to travel to / be based at one or more of the Community Hub locations.

Responsibilities

• Meet and greet patients
• Register patients onto IPM/CMIS system ensuring all data is accurate at all times.
• Liaise with Community Midwives, Midwives and other agencies to maintain data quality of referrals entered onto IPM.
• Book new appointments in accordance with Community Midwifes decision. This may include contacting patients by telephone if short notice booking or rescheduling.
• Book follow up appointments from clinic, as per gestational/clinical need.
• Deal with patient queries in regards to new and follow up appointments.
• Working in a team where there will be little or no supervision at times.
• To operate multiple computer systems, for example, CMIS, ICE, iPM and Mediviewer.
• Inputting patient details and accurate medical information onto the systems.
• Updating patient details on all systems as and when required.
• Answer telephone calls and take messages to give to Midwives

About the Trust

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Notice

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

Contacts

For further details / informal visits contact: Name: Thereza Akinyombo
Job title: Assistant Service Manager
Email: [e-mail]
Telephone: [phone]
Ext: 5170