Community Housing Team Manager

Caerphilly County Borough Council; Hengoed; On-site; GBP 42,000 - 47,000; Full time

Job summary

A local government organization in Wales is seeking a Community Housing Team Manager to lead and develop a customer-focused housing service. The successful candidate will manage and support a team, ensuring high standards in service delivery. This role offers a competitive salary range of £42,839 - £46,142 and benefits such as the Local Government Pension Scheme. Remote and flexible working arrangements are available.

Benefits

Local Government Pension Scheme

Agile working patterns

Staff discount schemes

Qualifications

• Ability to manage services with empathy, tact and diplomacy.
• Extensive experience in frontline social housing management.

Responsibilities

• Support the Community Housing Operations Manager in developing and delivering community housing services.
• Lead, motivate, and develop a Community Housing Team.
• Resolve queries and complaints, providing timely advice and support.

Skills

Empathy

Customer service

Leadership

Education

Level 5 Housing qualification (e.g., HND in Housing)

Job description

Overview

We are recruiting a Community Housing Team Manager at Caerphilly County Borough Council.

Working hours: 37

Contract Type: Permanent, Full Time

Location: Penallta House / Home working / Working hours can be split between home and office depending on specific task requirements.

Team: Housing Services

This position offers an excellent opportunity to become part of our team and provide support across the organization.

We pay an attractive salary of £42,839 - £46,142 and offer access to training and development opportunities.

Responsibilities

This is an exciting opportunity to support the Community Housing Operations Manager in the development and delivery of a high-quality customer focused, innovative Community Housing Service. You will be responsible for ensuring an effective and responsive customer-focused service by resolving queries and complaints, providing accurate and timely advice, information, consent and support to facilitate the best possible outcome for the customer.

The successful candidate will lead, motivate and develop a Community Housing Team, having regard to good practice, statutory requirements and in accordance with service and corporate objectives.

Qualifications and Requirements

• A Level 5 Housing qualification on the Credit and Qualifications Framework for Wales. For example, HND in Housing.
• The ability to manage services with empathy, tact and diplomacy, and deliver exceptional customer service.
• Extensive experience of working in frontline social housing management.

Benefits

• We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.

How to apply / Further information

To view the Job Description and Person Specification please select the relevant attachment from the attachments list.

After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Elizabeth Willington on 01443 873519 or email [e-mail] / Fiona Wilkins on 01443 811407 or email [e-mail].