Community Housing Services Advisor - Full-Time (Hackney)

Michael Page (UK); City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a motivated Housing Services Assistant in London. The role involves advising tenants, managing housing inquiries, and contributing to community engagement. Candidates should possess strong communication skills, organizational abilities, and a good education background. This full-time position offers a supportive environment and the chance to make a direct impact on housing services.

Benefits

Hourly rate range £15.40-£17.24

Supportive team environment

Opportunities for development

Direct impact on resident satisfaction

Qualifications

• Excellent verbal, written, and interpersonal communication skills.
• Strong organisational skills and ability to prioritise tasks independently.
• Proficiency in Microsoft Office and housing management systems.
• Experience working with the public in a customer-facing role.
• A good general education (5 GCSEs or equivalent).
• Willingness to learn and get involved in all aspects of the organisation's work.

Responsibilities

• Provide a courteous and informed advice service to tenants and leaseholders.
• Respond to housing enquiries via phone, email, and in person.
• Advise on Housing Benefit and other welfare entitlements.
• Administer garage lettings and report repairs to the local authority.
• Assist with estate inspections and monitor contractor performance.
• Support tenancy sign-ups, changes, and investigations into non-occupancy.
• Promote tenant participation and community engagement.
• Contribute to policy development and performance reporting.

Skills

Excellent verbal communication skills

Strong organisational skills

Interpersonal communication skills

Proficiency in Microsoft Office

Experience in a customer-facing role

Education

5 GCSEs or equivalent

Tools

Housing management systems

Job description

A leading recruitment agency is seeking a motivated Housing Services Assistant in London. The role involves advising tenants, managing housing inquiries, and contributing to community engagement. Candidates should possess strong communication skills, organizational abilities, and a good education background. This full-time position offers a supportive environment and the chance to make a direct impact on housing services.