Community Housing Officer: Tenancy & ASB Support

bpha; Cambridge; Hybrid; GBP 36,000; Full time

Job summary

A leading housing management organization is seeking an experienced individual to deliver high-quality tenancy and neighbourhood services in Cambridge. The role focuses on managing anti-social behaviour, addressing rent arrears, and supporting tenancy sustainability. Benefits include a competitive salary of £35,500, a comprehensive pension scheme, private healthcare, and generous holiday allowances.

Benefits

Competitive salary including car allowance

28 days holiday plus Bank Holidays

Generous contributory pension scheme

Private health care

Access to wellbeing services

Discounted gym membership

Retail discount scheme

Qualifications

• Previous experience in housing or tenancy management is essential.
• Strong understanding of ASB legislation and best practices.
• Excellent customer service with a resident-first approach.

Responsibilities

• Take ownership of rent collection and arrears management.
• Manage ASB cases effectively and sensitively.
• Conduct regular estate inspections and monitor services.

Skills

Housing management experience

Understanding of ASB legislation

Ability to manage rent arrears

Customer service skills

Problem-solving skills

Job description

A leading housing management organization is seeking an experienced individual to deliver high-quality tenancy and neighbourhood services in Cambridge. The role focuses on managing anti-social behaviour, addressing rent arrears, and supporting tenancy sustainability. Benefits include a competitive salary of £35,500, a comprehensive pension scheme, private healthcare, and generous holiday allowances.