Community Host - Night

urbanbubble; City Of London; On-site; GBP 28,000 - 31,000; Full time

Job summary

A leading property management company in London is seeking a Community Host for night shifts. The ideal candidate will excel in customer service, engage with residents, and help foster a vibrant building culture. Responsibilities include welcoming residents, managing inquiries, and ensuring smooth operations during night shifts. This role offers competitive pay and various employee benefits.

Benefits

Enhanced family leave policies

Cycle to work scheme

Season ticket loan

Enhanced annual leave

Work-related study support

Qualifications

• Experience in a customer-facing service role.
• Night shift experience preferred.
• Ability to make decisions under pressure.

Responsibilities

• Meeting and greeting residents and visitors.
• Managing general inquiries via phone and email.
• Conducting daily building walks.

Skills

Exceptional customer service skills

Highly organized

Excellent communication skills

Attention to detail

Job description

Role Overview

Community Host - Night

£28,000 - £31,000

The Role

You will act as a face of our co‑living building based in Harrow, and play a crucial role in engaging with residents and their friends and family to make them feel relaxed in their home, and with the rest of the team, help shape a vibrant culture within the building. While this role is focused on service delivery, we want our service to feel human and informal, so we’re looking for candidates that genuinely enjoy meeting new people. This role is 8pm – 8am on a 4 on, 4 off shift pattern.

To be considered, you will be required to undertake a basic DBS check.

Duties will include:

• Meeting and greeting residents and any visitors
• Welcoming new residents and preparing new resident packs
• Managing and responding to general enquiries via phone, email and other channels
• Key and parcel management
• Rectifying any unplanned cleaning emergencies and proactively dealing with any minor maintenance and problems identified
• Co‑ordinating, instructing and allowing access for services to the development
• Recording, monitoring and responding to any resident feedback
• Managing booking of meetings and event spaces for residents and external guests
• Clearing and concise handover to day team arriving on shift
• Conducting daily building walks and monitoring CCTV

The ideal candidate will have:

• Experience in a customer‑facing service role, but front desk or concierge experience is not necessary
• Night shift experience (preferred)
• Exceptional customer service skills and a natural people person who can quickly build rapport
• Highly organised and able to make decisions under pressure
• Excellent communication and listening skills
• High level of attention to detail
• Confident with IT software and systems

What do we offer?

We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, cash plan, study support and much much more. We also offer enhanced annual leave including your birthday day off and a day off when you buy your house – we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!

We’re not your usual property company. We’re the North West’s leading property managing agent. At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, we deliver outstanding customer experiences and proudly serve 14,000 residents and growing.

We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.