Community Healthcare Assistant

OCM Ireland; England; On-site; GBP 24,000 - 27,000; Part time

Job summary

A healthcare provider in the United Kingdom is seeking a caring and compassionate Healthcare Assistant to join their Primary Care Home team. This part-time role requires working in community settings to support patient care, including duties such as wound care and palliative care. The position offers a salary range of £24,937 – £26,598 and involves flexible shift patterns. Ideal candidates will have NVQ Level 3 in Health and Social Care and previous experience in a healthcare setting.

Qualifications

• Previous experience in NHS, social care or voluntary organisations.
• Ability to work without direct supervision.
• Ability to prioritise workload.

Responsibilities

• Support and promote the strategic direction of ECCH.
• Communicate effectively with patients and relatives.
• Deliver safe patient-centred care in various settings.

Skills

Good interpersonal skills

Excellent listening ability

Time-management skills

IT skills

Education

NVQ Level 3 in Health and Social Care

Job description

Job Summary

EXCITING OPPORTUNITY, NOT TO BE MISSED! We are looking for a caring and compassionate Healthcare Assistant to become part of our Primary Care Home (PCH) team to deliver clinical interventions for patients with a wide range of health care needs in a variety of community settings.

As a Healthcare Assistant you will gain experience in many clinical skills including wound care, venepuncture, catheter maintenance, promoting self‑care, administration of insulin for diabetic patients, palliative care, end‑of‑life care and rehabilitation support. The post holder will visit patients in their own homes or residential care to deliver these interventions either alone or with another clinical member of staff. We provide support, education and a robust lone‑worker policy to ensure your safety while working within the community.

Staff say they enjoy working as part of the PCH because they make a direct, positive impact on patient care within the local community.

This is a 22.5‑hour part‑time role, with shift patterns varying across the core hours of 08:30 – 16:30, Monday to Sunday. Applicants will be required to work weekend and bank‑holiday shifts on a rotational basis.

Key Details

• Band: 3
• Salary: £24,937 – £26,598 per year
• Contract: Permanent
• Working Pattern: Part‑time
• Job Locations: The Joseph Kittle Centre, Hemsby Road, Great Yarmouth, Norfolk, NR29 4QG
• Reference Number: B9849‑132‑25

Contact

Lead Nurse Melanie Barnard – Email- to discuss further or arrange an informal visit.

Job Responsibilities

• Contribute to, support and promote ECCH's strategic direction, values and culture for proactive and reactive services.
• Communicate effectively with patients, relatives and carers, respecting patient confidentiality and diverse cultural backgrounds.
• Provide routine information to patients and carers using persuasion, reassurance, tact and empathy.
• Support relatives at all times and acknowledge the impact of illness on the family.
• Enable individuals and families to express needs and preferences and overcome communication barriers.
• Promote confidence in the patient with appropriate standards of appearance, behaviour and attitudes.
• Safeguard confidentiality of all personally sensitive information.
• Plan and organise delegated clinical activities such as phlebotomy in a wide range of settings.
• Participate in clinical governance through audit participation.
• Create an environment conducive to effective working and support staff to deliver high‑quality clinical services.
• Work collaboratively with residential home colleagues to promote high standards of healthcare.
• Work with patients towards self‑care and independence.
• Participate in end‑of‑life care when appropriate.
• Implement care plans taking into account own competencies.
• Deliver safe patient‑centred care across a variety of settings.
• Take, record and report vital signs and recognise deteriorating conditions.
• Undertake and record MUST and Waterlow assessments and act appropriately.
• Participate in wound care, skin tear pathway, venepuncture, specimen collection and diabetic foot assessments as required.
• Report any concerns or changes in patient condition to a registered nurse or appropriate professional without delay.
• Maintain high standards of record keeping in line with ECCH standards.
• Engage in personal development and maintain competence, knowledge and skills.
• Take responsibility for the safe use of clinical equipment.
• Contribute to effective use of resources.
• Demonstrate ECCH values and signature behaviours in all interactions.

Professional Competencies

Our core values are summarised in the acronym CARE – Compassion, Action, Respect and Everyone. Signature behaviours include:

• Compassion – We Listen, We Learn, We Lead
• Action – My Accountability, My Responsibility
• Respect – Respect Our Resources: People, Time and Money
• Everyone – Work Together, Achieve Together

Person Specification – Experience

• Previous experience in NHS, social care or voluntary organisations.
• Ability to work without direct supervision.
• Ability to prioritise workload.
• Awareness of the needs of older people.
• Preferred: Experience working in a community setting.
• Preferred: Experience of multidisciplinary team work.

Person Specification – Skills and Knowledge

• Good interpersonal, verbal and written communication skills.
• Excellent listening ability.
• Good time‑management skills.
• Good IT skills.
• Ability to embrace ECCH culture, values and signature behaviours.
• Willingness and ability to work across different sites and travel as required.
• Approachable and reliable.
• Understands confidentiality requirements and works within limits.

Person Specification – Qualifications

• NVQ Level 3 in Health and Social Care (or equivalent experience) – working towards, or Care certificate.
• Preferred: Training in communication skills.
• Preferred: Evidence of personal development.

Disclosure and Barring Service Check

Applicants will be required to undergo a Disclosure and Barring Service check as per the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Employer Details

East Coast Community Healthcare CIC, The Joseph Kittle Centre, Hemsby Road, Great Yarmouth, Norfolk, NR29 4QG. Website: https://www.ecch.org/