Community Health and Wellbeing Worker

North Lewisham Primary Care Network; City Of London; On-site; GBP 27,000 - 32,000; Full time

Job summary

A primary care network in London seeks a Community Health and Wellbeing Worker to engage with households, promoting health and wellbeing through education, advocacy, and lifestyle support. The role involves building community relationships and understanding needs. Candidates should have a GCSE in Maths & English or equivalent qualifications and strong interpersonal skills. This is a full-time, permanent position with a salary of £27,805 pro rata, including pension.

Benefits

Pension plan

Qualifications

• Strong interpersonal and communication skills.
• Ability to work flexibly including on weekends and evenings.
• Community-based experience providing advocacy and support.

Responsibilities

• Build relationships with assigned households.
• Provide health promotion and lifestyle support.
• Engage with the community for service improvement.

Skills

Interpersonal and communication skills

Problem-solving skills

Organizational skills

Knowledge of local community services

Education

GCSE in Maths & English or equivalent

Higher education certificate or diploma

Tools

Microsoft Office

Job description

As Community Health and Wellbeing Worker (CHWW) you will be working with allocated households in the North Lewisham PCN area, who have been identified by the local GP surgery. The work of a CHWW is varied with the aim to build relationships with the householders to support them to improve their health and wellbeing. You will play an important role in promoting health and healthy lifestyles, prevention and early detection, and supporting health literacy through a range of activities including outreach, assessments, brief interventions, community education, signposting, informal counselling and advocacy.

Main duties of the job

Relationship Building and Health Promotion

Build relationships with assigned households to understand their needs and context

Offer coaching and motivational approaches including problem solving and goal setting

Deliver personalised health promotion and supporting healthy choices and education, such as screening and immunisations whilst providing health literacy support

Provide support and signposting with lifestyle advice such as social activities, smoking cessation, healthy diet and physical exercise

To support households to understand the health and social care system

About us

The aim of the NLPCN is to offer high quality patient-centered healthcare, which is committed to bringing together GP practices so that they can more effectively work with others. Our ambition is to reduce inequalities in healthcare and improve the quality of health and wellbeing throughout North Lewisham through increased access to high quality, integrated health and social care.

These health inequalities are partly driven by differences in the uptake and provision of health and social care services but are also substantially influenced by the structural determinants of health, including education, housing, physical work environment, and poverty.

As a PCN, NLPCN operates as part of the local accountable integrated care system, working and collaborating with GP practices, a wide range of healthcare professionals, social services professionals as well as local community groups. This enables us to not only focus on direct health services but also on the social and other issues that impact on health thereby enhancing the health and wellbeing of patients and community.

Job responsibilities

Relationship Building and Health Promotion

Build relationships with assigned households to understand their needs and context

Offer coaching and motivational approaches including problem solving and goal setting

Deliver personalised health promotion and supporting healthy choices and education, such as screening and immunisations whilst providing health literacy support

Provide support and signposting with lifestyle advice such as social activities, smoking cessation, healthy diet and physical exercise

To support households to understand the health and social care system

Health Literacy (training provided)

To support those eligible for childhood immunisations and adult health and cancer screening appointments and encourage the uptake of missed appointments

To support disease diagnosis and management through raising awareness of adherence to medication

To encourage early identification of signs and symptoms of chronic illness and share the information as provided by practices

To identify household determinants of ill health and health seeking behaviour

To signpost and refer people to services across the health and care system and other existing community services Day to Day Administration

Keep digital records that reflect household and community need and progress via secure tablet that will be linked to the clinical system used by the General Practice

To comply with data protection and confidentiality

To maintain skills in using technology and primary care software

Present your work and findings to the local GP and multidisciplinary team Community Engagement/Co-Production

Engage with the community to ensure health services are satisfactory and appropriate in their design and delivery

Facilitate networks within communities to build community capacity

Managing conflict

Advocating the needs as outlined by the community

Identify local community assets and promote a community-based prevention agenda

To take part in supervision and debriefing

Person Specification

Qualifications

• Basic computer skills and use of Microsoft office and email.
• The ability to complete data entry and documentation.
• GCSE in Maths & English OR Level 2 Functional Skills as an equivalent.
• Strong Knowledge of local community agencies, services and resources.
• Strong links to the local community and knowledge of local community demographics and culture.
• Strong interpersonal and communication, social perceptiveness and observational skills.
• Able to produce reports and give presentations.
• Good problem-solving with creative thinking.
• Excellent organisational and time management skills.
• Knowledge and experience of working with adults, babies and children
• Ability to remain stable, calm and in control in a crisis and be measured in your response.
• Able to work on own initiative, organising and prioritising own workload to set deadlines.
• Ability to maintain confidentiality and trust.
• Ability to work flexibly including on occasional weekends and evenings.
• Ability to work as part of a team and operate in a way that is consistent with the organisational values.
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues.
• Ability to work flexibly and enthusiastically within a team or on own initiative.
• Community based experience providing advocacy and support which has included public contact.
• Completion of a higher education certificate or diploma which has included public contact through internship, volunteer experience, or other experience.
• Experience of Health or advice and guidance programmes.
• Volunteering in the community.
• Knowledge of basic health promotion and protection.
• Knowledge of the NHS and broader services.
• Basic understanding of child development.
• Knowledge of Local Languages.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

North Lewisham Primary Care Network

Address

North Lewisham PCN

£27,805 a yearFTE Pro Rata inc OLW + Pension

Contract

Permanent

Working pattern

Full-time

Reference number

A5463-25-0009

Job locations

North Lewisham PCN