Community Experience Manager

Artisan People; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A dynamic skincare brand in London seeks a Community Experience Manager to manage community interaction and drive customer loyalty. Ideal candidates should have experience in building community engagement strategies and possess strong analytical skills, especially within a fast-paced beauty environment. This hands-on role requires a charismatic relationship builder who understands the impact of community on brand growth.

Qualifications

• Proven experience at this level in building and executing community engagement strategies.
• Experience in a start-up/challenger brand environment of rapid growth, ideally within the beauty sector.
• Strong analytical skills to evaluate data, report against business KPIs, and provide invaluable insight to senior stakeholders.

Responsibilities

• Full responsibility for all community interaction across social platforms and consumer consultation.
• Develop and execute a robust community strategy across all channels, initially focusing on Meta.
• Reporting on performance and commercial objectives, ensuring all activities meet agreed targets and KPIs.

Skills

Community engagement strategies

Analytical skills

Skincare knowledge

Relationship building

Job description

The Role

Step into an exciting role with a dynamic, results-driven skincare brand as their Community Experience Manager. This is a brilliant opportunity for an experienced professional to be the custodian of the brand's direct-to-consumer (DTC) community experience. You'll be instrumental in shaping how customers perceive and interact with the brand, both pre- and post-purchase, ultimately driving loyalty and acquisition. Reporting to the Head of Marketing, you will develop and execute a robust community strategy across all channels (initially focusing on Meta), and lead the Community Experience Executive. This is a hands-on, strategic position where your deep understanding of customer needs will fuel brand growth.

• Full responsibility for all community interaction across social platforms and consumer consultation.
• Actively sourcing and launching new channels of communication with the consumer, e.g. private Facebook groups.
• Establishing branded forums for advice and knowledge sharing and consumer outreach through social inbox messaging.
• Full responsibility for UK execution and re-launching US and Australia execution across community management.
• Working with the Senior Organic Social Manager to review and support international distribution partners on organic social and community management.
• Ensuring consistent brand messaging across the marketing funnel in all aspects where organic social plays a role.
• Reporting on performance and commercial objectives, ensuring all activities meet agreed targets and KPIs.
• Building relationships with the community to find potential members who can face future brand campaigns.

How You\'ll Dazzle Us

We\'re looking for someone who has thrived in a fast-paced, rapid-growth environment, ideally within the beauty or challenger brand space. You\'re a strategic thinker and a \'make it happen\' individual who deeply understands the power of community as a core pillar of growth.You’ll need:

• Proven experience at this level in building and executing community engagement strategies.
• Experience in a start-up/challenger brand environment of rapid growth, ideally within the beauty sector.
• Strong analytical skills to evaluate data, report against business KPIs, and provide invaluable insight to senior stakeholders.
• Excellent skincare knowledge and a personal interest in ingredients and their purpose.
• A charismatic relationship builder with a self-motivated, entrepreneurial spirit.
• The ability to act as a positive change-maker with an open management approach.

What\'s Next

Apply via the form below!