Community Engagement Officer

Office Angels; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading recruitment agency is seeking a Community Engagement Consultant in Brighton. This office-based role involves managing enquiries and providing support to residents and stakeholders. Candidates must have strong communication skills, experience in complaints handling, and a background in customer service or community engagement. The position offers a salary range of £30,000-£45,000 plus quarterly profit share after six months.

Qualifications

• Proven experience in community engagement or customer service.
• Ability to manage sensitive enquiries and complaints professionally.

Responsibilities

• Manage incoming enquiries via phone and email.
• Conduct resident feedback surveys and support community engagement activities.
• Provide timely and accurate information to residents and stakeholders.

Skills

Experience with noise-related enquiries

Complaints handling

Exceptional verbal communication skills

Exceptional written communication skills

Highly organized

Strong attention to detail

Calm under pressure

Ability to manage competing priorities

Tools

Salesforce CRM

Job description

Job Title: Community Engagement Consultant

Location: Brighton (Office-based)

Hours: Monday-Friday, 9:00am-5:30pm

Salary: £30,000-£45,000 DOE + Quarterly Profit Share (after six months)

Overview

On behalf of my client, we are seeking a proactive and personable Community Engagement Consultant to join a fast‑paced, office‑based helpdesk team. This role is central to supporting a major long‑standing client, acting as a trusted point of contact for residents and stakeholders while ensuring enquiries and complaints are handled efficiently, accurately, and with professionalism.

Key Responsibilities

• Manage incoming enquiries via phone and email through a live helpdesk.
• Carry out resident feedback surveys by telephone.
• Provide clear, timely, and accurate information to residents and stakeholders.
• Track, monitor, and support the resolution of all issues in collaboration with the wider team.
• Assist with community engagement activities to ensure residents feel informed and supported.
• Handle a wide range of real‑time queries with confidence.
• Manage and log complaints effectively.

About You

• Must have experience with noise‑related enquiries.
• Must have complaints handling experience.
• Exceptional verbal and written communication skills.
• Highly organised with strong attention to detail.
• Understanding of operational environments (e.g., large infrastructure settings) is advantageous.
• Able to remain calm under pressure and manage competing priorities.
• Background in property, housing, customer service, or community engagement is beneficial.
• Experience using Salesforce CRM is a plus.
• Previous supervisory or management experience is preferred.

Why Join Us

If you are enthusiastic, friendly, and have a passion for supporting others, this position is perfect for you.

How to Apply

Apply now to join our client's team!

If you encounter any issues applying, please send your CV along with the name of the role you are applying for to the provided contact.

Equal Opportunities

Office Angels is an equal‑opportunity employer and respects and appreciates people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Candidate Privacy

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