Community Engagement Manager

Bristol Waste Company; West of England; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays included

BUPA Health Cash Plan

Employee Assistance Programme

Onsite physiotherapist

Cycle to Work scheme

Learning and development opportunities

Job summary

Bristol Waste Company is seeking a Community Engagement Manager to strengthen its reputation through impactful engagement projects and clear communication with customers and stakeholders. The role focuses on improving recycling, reducing waste and partnering with communities to address environmental challenges.

The position requires leadership of Engagement Officers, collaboration with Marketing & Communications and a drive to deliver high-quality, value-for-money services across Bristol and

Qualifications

• Strong stakeholder engagement skills across communities, partners and authorities.
• Proven track record delivering engagement projects with measurable outcomes.
• Excellent written and verbal communication with ability to present complex info clearly.
• Creative problem-solver using initiative and behavior change principles.
• Highly organised, autonomous, able to prioritise and meet deadlines.
• Good financial awareness and ICT skills; able to develop financial models.

Responsibilities

• Oversee community engagement activities aligned to business objectives.
• Engage with residents and stakeholders to resolve issues and promote recycling.
• Share insights and drive continuous improvement across teams.
• Identify new opportunities for engagement and education within the City.
• Coordinate reporting to the Head of Sustainability and Customer Engagement.
• Collaborate with operations to deliver value-for-money services.

Skills

Stakeholder engagement

Project delivery

Communication

Problem solving

Organisation

Financial awareness

ICT skills

Driving licence

Sustainability knowledge

Team leadership

Tools

Microsoft Office

Job description

Community Engagement Manager at Bristol Waste Company

Location:Albert Road with the flexibility to attend various other sites dependant on business need.
Salary: £40,000 per annum
Hours:08:00-16:00 or 09:00-17:00 Monday - Friday

About Bristol Waste Company

At Bristol Waste Company, what we do matters. We keep Bristol and the surrounding areas clean, safe and moving. Working in partnership with the council, we support the city’s sustainability goals while delivering high‑quality, value‑for‑money services. Our commercial operations are growing, and we’re looking for people who share our values and want to grow with us.

The Role Purpose

To strengthen Bristol Waste’s reputation as a sector leader by delivering impactful engagement projects and initiatives, ensuring clear and positive communication with our customers and stakeholders, improving customer experience, and working in partnership with communities to address complex environmental and street‑scene challenges.

Key Responsibilities

• Oversee community engagement activities, ensuring they contribute to the business’s objectives
• Work directly with residents and other stakeholder groups to resolve service issues, increase recycling, promote reuse, and reduce residual waste
• Share insights and best practice to drive continuous improvement
• Identify new opportunities for engagement and education within the City
• Monitor the performance and impact of engagement initiatives and projects, and coordinate regular reporting to the Head of Sustainability and Customer Engagement
• Collaborate with operational and support teams to deliver high quality, value for money services, resolve service issues swiftly and ensure a good customer experience
• Engage with Marketing & Communications on internal and external communications to raise environmental awareness across Bristol and within BWC and support sharing of key engagement messages
• Manage the team of Engagement Officers, mobilising skills and experience to have the biggest impact, and develop a high performing team.

What We’re Looking For

• Strong stakeholder engagement skills, with the ability to collaborate effectively across communities, partners, local authorities, volunteers, and other key stakeholders.
• Proven project delivery experience, including planning and delivering engagement activities that achieve measurable outcomes.
• Excellent communication and presentation skills, with the ability to translate complex information into clear reports, presentations, and messages.
• Creative problem-solver who can use initiative, judgement, and behaviour change principles to drive engagement and positive outcomes.
• Highly organised, results-driven, and able to work independently, prioritise workloads, and meet deadlines.
• Good financial awareness and strong ICT skills, including proficiency in Microsoft Office and the ability to develop financial models where required.
• Knowledge of sustainability, environmental issues, waste and recycling, and the carbon agenda, supported by a valid driving licence and the ability to motivate others towards shared goals.
• 25 days annual leave + 8 bank holidays
• Free BUPA Health Cash Plan and Employee Assistance Programme
• Onsite physiotherapist and Cycle to Work scheme
• Learning and development opportunities with clear progression routes
• Reward Gateway discounts at 900+ retailers
• Employee recognition awards and long service awards

Everyone Belongs

We’re proud to be an inclusive employer and welcome applications from people of all backgrounds. We value diversity and ensure fair and equal consideration for all candidates.

Contact:
Talent Acquisition Team

Email: [e-mail]
Phone: [phone]