Community Engagement & Investment Manager

Rochdale Boroughwide Housing; Rochdale; On-site; GBP 45,000 - 60,000; Full time

Job summary

A social housing organization in Rochdale seeks an experienced Community Engagement & Investment Manager to lead and execute their Customer Engagement strategy. The role involves providing leadership to the Community Investment Team, managing budgets, and building partnerships to enhance community outcomes. A successful candidate will have proven experience in community investment initiatives and a commitment to social housing values. This position offers generous benefits including 30 days holiday and a pension scheme.

Benefits

30 days holiday plus bank holidays

Defined contribution pension scheme

Healthcare cash plan

Employment Assistance Programme

Qualifications

• Proven experience in leading customer engagement or community investment initiatives.
• Strong commitment to social housing sector values and regulatory frameworks.
• Demonstrated success in improving services and customer experience.

Responsibilities

• Lead development and execution of Customer Engagement and Community Investment strategy.
• Provide leadership to the Community Investment Team to maximize social impact.
• Manage budget effectively, ensuring value for money.

Skills

Leadership in community engagement

Budget management

Stakeholder engagement

Proven experience in community investment

Job description

Fixed Term Contract until 31st March 2026

We are looking for an experienced Community Engagement & Investment Manager to lead the development and execution of our Customer Engagement and Community Investment strategy, ensuring alignment with our goals and objectives. Take control of the development and delivery, ensuring both have a lasting, positive impact on the communities we serve putting the customer voice at the heart of decision‑making.

You will provide inspirational leadership to the Community Investment Team, pushing for a culture of excellence and innovation in community engagement. Develop and lead the strategic and operational approach, ensuring that customer insight meaningfully drives decision‑making on policies, processes and service improvements as well as working closely across the organisation to maximise social impact and outcomes. You will build and maintain strategic partnerships at local and regional levels to optimise the use of internal resources and secure external funding for RBH communities. You will set clear performance targets for the Community Investment team, regularly monitor progress, and identify areas for support to make sure delivery against strategic priorities and consistent improvement in team performance.

You will manage the budget, ensuring value for money through effective financial oversight.

We are searching for a candidate with proven experience in leading customer engagement or community investment initiatives and strong commitment to the values of the social housing sector with an understanding of the regulatory, compliance and legislative frameworks. You must be able to demonstrate success in customer involvement and engagement that has led to improvements in services and customer experience. Act with integrity, respect, flexibility and always encourage innovative ideas and new ways of working with a positive attitude. Always strive for more, setting high standards and continuous focus on delivery and support whilst pushing to achieve organisational goals.

What's in it for you?

As an RBH employee, you will receive a range of fantastic benefits, including:

• Holiday entitlement – 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years’ service. Part time employees will receive a pro rata entitlement.
• Ability to purchase up to an additional week leave per year.
• A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8%.
• Healthcare – automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio to name but a few.
• You will also have access to our Employment Assistance Programme with a 24-hour confidential counselling support for both personal and work-related issues.
• Plus, many more.

Please refer to the attached Job Description in the supporting documents section upon completing your application.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.