Community Care Supervisor

Dudley Council; Brierley Hill; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local government authority in the UK is seeking a Community Care Supervisor to coordinate Urgent Care calls and support a team for vulnerable individuals. The role requires experience in a care setting and an NVQ 2 in Health and Social Care. Responsibilities include managing referrals, supervising staff, and ensuring quality care. This position offers a comprehensive benefits package including annual leave and a pension scheme.

Benefits

Comprehensive annual leave package

Option to join pension scheme

Regular supervisions

Qualifications

• Experience in a care setting is essential.
• NVQ 2 in Health and Social Care or equivalent, or willing to work towards it.

Responsibilities

• Co-ordinate and triage Urgent Care calls and referrals.
• Support a community Urgent Care Team.
• Supervise staff and support care staff in the community.
• Implement service developments in Urgent Care.
• Manage demand for care capacity.
• Respond to Urgent Care crises.
• Prioritize workload of referrals.

Skills

Experience in a care setting

Ability to work under pressure

Co-ordinating and triaging

Education

NVQ 2 in Health and Social Care or equivalent

Job description

Job Details

Post: 1 x Community Care Supervisor (Permanent)

Hours: 27.50 hours per week

Salary: Grade 7

Location: Brierley Hill Health and Social Care Centre or various locations across Dudley borough

Role Overview

Excellent opportunities have arisen to work within Assessment and Independence on Urgent Care Services and Dudley Short Term Assessment and Reablement team.

Your primary role will be to ensure the delivery of a high-quality Urgent Care duty team for vulnerable people in the Dudley borough. You will be working to cover the Out of Hours service from 5.00 p.m. to 10.30 p.m. Monday to Friday and will work some bank holidays, for which relevant enhancements will be paid.

Key Responsibilities

• Co-ordinating, triaging and signposting all Urgent Care calls/referrals across the service to enable people within Dudley to be supported at home with their daily living activities and prevent hospital admittance or support hospital discharge.
• Supporting a community Urgent Care Team providing person centred support and opportunities for people and their carers.
• Providing supervision and support to staff within the duty team and supporting care staff within the community undertaking their role.
• Contributing to the implementation of service developments within the Urgent Care service.
• Assisting in managing the demand for care capacity and ensuring safe and timely discharge and quality care provision.
• Assist with responding to Urgent Care crisis within the community to support people with a difficult time in their lives.
• Prioritising workload of referrals and escalating appropriately when required.
• Be able to work under pressure and prioritise appropriately.

Qualifications

You should have experience of working in a care setting and an NVQ 2 in Health and Social Care or equivalent, or willing to work towards.

Benefits

As an employee of Dudley MBC you will receive a comprehensive annual leave package, an option to join the pension scheme and regular supervisions.

Working Conditions

You may need to work flexibly, travelling across the Dudley borough and will therefore need to have the use of a vehicle.

Health & Safety

We are committed to safeguarding and promoting the welfare of children and vulnerable adults; therefore, the post is subject to medical clearance and an enhanced DBS check.

How to apply

For an informal discussion about the role please telephone [phone] to speak to Angela Hunt or email [e-mail].

Online application forms will only be accepted for this vacancy. All applicants must be able to provide documentation to prove their right to work in the UK. Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or [e-mail] who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via [e-mail].