Community and Hospital Support Worker

Glow; Stoke-on-Trent; On-site; GBP 40,000 - 60,000; Part time

Job summary

A social support organization is seeking individuals to join their Hospital Discharge team in Stoke-on-Trent. The role involves working closely with discharge hub staff to assist customers towards safe home discharge, performing assessments, and providing ongoing community support. Candidates should have excellent communication skills, an aptitude for working with vulnerable populations, and hold a valid UK driving license. A DBS check is required. Competitive pay and various employee benefits are offered.

Benefits

Discounts at retailers

Discounted gym membership

Flexible working

Annual leave purchase scheme

Personal day off (My Day)

Learning and development opportunities

Cycle to work scheme

Employee Assistance Programme

Occupational Health services

Qualifications

• Expect to complete property inspections and assist customers in safe discharges from the hospital.
• Carry out holistic assessments and develop action plans for customer care.
• Make regular visits to ensure the wellbeing of customers in the community.

Skills

Excellent communication skills

Aptitude for working with vulnerable and/or older people

Understanding of great customer service

Ability to work under pressure

Excellent ICT skills

Excellent administrative skills

Managing high case loads

Identifying issues to prevent discharge delays

Full UK driving license, vehicle use

DBS required

Job description

Salary £13.50 an hour

Location Stoke on Trent

Hours per week 0

Contract type Relief

This is a Relief, Sessional/Relief vacancy that will close in 25 days at 23:59 BST.

The role

We’re looking for someone to work on in our Hospital Discharge team. You’ll be working closely with integrated discharge hub staff to support customers to be discharged from hospital and those who need support to stay safe and well in their own homes in the community.

Job Requirements

• You’ll complete tasks to help customer get home safely from hospital such as doing property inspections, collecting belonging, dropping off food parcels, or arranging quotes for deep cleans so discharge can go ahead.
• You’ll carryout a holistic assessment with customers and using an outcome star to complete an action plan to ensure you support the customer to help them stay happy, safe and well in their home.
• You’ll do ad hoc or regular visits to people identified in the community as needing further support and complete tasks as requested. Examples of tasks might be checking homes are warm and safe, checking medication, food and other essentials are available.
• You will establish links within the voluntary and community sector to support a holistic approach and tailored to the customer needs.

What We’re Looking For

• Excellent communication skills.
• An aptitude for working with vulnerable and/or older people.
• Understanding of what great customer service is.
• Ability to work under pressure and manage your daily tasks.
• Excellent ICT skills.
• Excellent administrative skills.
• Managing high case loads.
• Identifying issues to help prevent delays in discharge.
• Hold a full UK driving license with use of your own vehicle including business insurance.
• DBS required.

We will reimburse mileage and parking expenses for any travel undertaken as part of your role.

Help us deliver expert support services to bring life back into people’s homes. Apply now!

We’ll be interviewing as we go so we might close the application process early if we find the right person.

Who We Are

We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Revival is the local home improvement and support specialist, providing Stoke-on-Trent, Staffordshire and surrounding areas trusted home repairs, improvements, adaptations, expert advice, and a range of friendly wellbeing support to ensure everyone is happy in a home they love.

Why choose us

• Discounts at many high-street retailers and well-known brands.
• Discounted gym membership at our head office and access to our cycle to work scheme – save money on bikes and equipment.
• Flexible working, to help you manage your work-life balance.
• Annual leave purchase scheme with two chances to join and boost your annual leave – you will also be entitled to time off for public holidays or paid days to take flexibly.
• We also give all staff ‘My Day’. Whether it’s celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you.
• A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications.
• Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
• Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options.
• Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations.

We never shut the door. At Honeycomb Group we know that a group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.