Community and Communications Manager

Royal Leamington Spa; Royal Leamington Spa; On-site; GBP 35,000 - 45,000; Full time

Job summary

A prominent community organization in Royal Leamington Spa is seeking a Community & Communications Manager to enhance member engagement and communication initiatives. You will be responsible for developing and delivering strategies that strengthen relationships with members and ensure consistent messaging across various platforms. The ideal candidate will possess strong experience in engagement and communications, coupled with excellent interpersonal skills and a collaborative approach. This role offers a dynamic and engaging environment where you can drive meaningful connections.

Qualifications

• Strong experience in engagement, communications, or marketing role, ideally within the professional services sector.
• Excellent interpersonal and relationship building skills.
• Strong written and verbal communication skills with experience creating impactful content.

Responsibilities

• Support the development and delivery of the community development and member engagement strategy.
• Deliver a comprehensive communications plan to ensure engaging messaging across all channels.
• Oversee the work of the Member Communications Officer and foster collaboration.

Skills

Engagement

Communications

Marketing

Interpersonal skills

Project management

Digital communications tools

Education

Degree level qualification or equivalent experience

Tools

CRM systems

Video editing software

Job description

As Community & Communications Manager you will deliver high quality member engagement and communication activities, supporting the growth of the company's network and the ongoing development of the community portal. You will play a key role in strengthening relationships with members, improving engagement with network benefits and ensuring consistent, engaging communication across all channels.

Key Responsibilities

Member Engagement & Community Development

• Support the development and delivery of the community development and member engagement strategy, to increase participation and interaction across the network.
• Foster and nurture strong, collaborative relationships with member firms, to understand their evolving needs and priorities.
• Work closely with the IT & Member Experience Manager to develop the Connect portal and improve member experience and access to benefits and services.
• Contribute to the planning and delivery of member events, including the annual Conference with a focus on content, and member communication.
• Coordinate regular member feedback surveys to understand member sentiment, engagement and satisfaction.
• Chair the company's BD & Marketing and CX groups, helping to plan discussions, share best practices and develop supporting resources.
• Participate in regional and special interest discussion suppers and represent the company at relevant events.

Communications

• Deliver a comprehensive communications plan to ensure consistent, clear and engaging messaging across all channels.
• Collaborate with the Executive Team in the creation of member-focused content and resources in line with the company's overall strategy.
• Manage online presence, including the website and social media channels, ensuring content reflects the brand and resonates with members.
• Produce high-quality written and visual content for newsletters, digital channels, and marketing materials.
• Support the wider team with communication initiatives relating to member recruitment, engagement campaigns, and thought leadership.

Collaboration and Support

• Oversee the work and development of the Member Communications Officer, fostering a culture of collaboration and continuous improvement.
• Work closely with colleagues across the team to align communications and engagement activities with company objectives.
• Contribute ideas and feedback to support the ongoing development of the network's member services and digital platforms.
• Maintain an up-to-date awareness of developments in the legal sector to inform communications and engagement strategies.
• Development of external personal network for the benefit of the company.
• Responsibility for own ongoing personal development and learning.

Essential Skills and Experience

• Degree level qualification or equivalent experience.
• Strong experience in engagement, communications, or marketing role, ideally within the professional services sector.
• Excellent interpersonal and relationship building skills.
• Strong written and verbal communication skills with experience creating impactful content.
• Confident managing multiple projects and priorities.
• Experience with digital communications tools, including websites, email campaigns, and social media platforms.
• Ability to work collaboratively with colleagues and external partners.

Desirable Skills and Experience

• Experience working in, or supporting, law firms.
• Experience in community development or member engagement.
• Experience of professional networks.
• Experience supporting events and conferences.
• Experience of working in a small team.Understanding of trends and issues affecting the legal sector and SME businesses.
• Familiarity with CRM systems, member engagement tools and marketing measurement and analytics.
• Familiarity with video editing software.

Personal Attributes

• Proactive, self‑motivated, organised and results‑driven.
• A collaborative, approachable team player who thrives in a community environment.
• Passionate about building relationships and delivering exceptional service.

INDH