Community Administration Assistant

London North West University Healthcare NHS Trust; Harrow; On-site; GBP 29,000 - 32,000; Full time

Job summary

A UK healthcare provider is looking for a Community Administration Assistant in Harrow. This position involves providing clerical support, managing data, and liaising with patients and healthcare professionals. Candidates should have GCSEs and NVQ 3 in admin or equivalent, along with NHS experience. The annual salary ranges from £29,651 to £31,312.

Qualifications

• GCSEs including Mathematics and English.
• NVQ 3 in administration/customer care or equivalent.
• Previous experience of working for the NHS.

Responsibilities

• Provide comprehensive clerical support service.
• Responsibility for data entry and maintenance of databases.
• Liaison with clinical and admin staff.

Skills

Excellent organisational skills

Excellent interpersonal skills

Ability to communicate clearly

Ability to work as part of a team

Ability to work under pressure

Education

GCSEs grade C and above, including English and Mathematics

NVQ 3 in admin/customer care or equivalent qualification

Tools

Cerner

Job description

Community Administration Assistant

Closing date: 21 November 2025

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top‑rated hyper‑acute stroke unit and one of only three hyper‑acute rehabilitation units in the UK.
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease.
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Key responsibilities

• Work within the Clinical Support Team to provide comprehensive clerical support service.
• Responsibility for data entry and maintenance of database systems.
• Assist in the organisation of workload management – word processing, distributing, filing, etc.
• Liaison with clinical and admin staff both within and outside the department.
• Contact with patients and other relevant external agencies, including extensive contact with GP patients.
• Book appointments.

Main duties

• Liaison with staff both within and outside the department, including contact with GP patients, families and other external agencies.
• Provide and receive complex/sensitive information requiring tact, empathy and diplomacy.
• Respond to a high volume of external/internal enquiries via personal, written and telephone queries.
• Implement instructions involving liaising with patients, families, hospitals, GPs and other agencies in connection to patients and their care.
• Excellent communication skills required.
• Book appointments as required.

Job responsibilities

To view the main responsibility, please see the attached Job Description and Person Specification.

Person Specification

Education / Qualifications

• GCSEs grade C and above, including English and Mathematics.
• NVQ 3 in admin/customer care or equivalent qualification.

Knowledge & Experience

• Excellent organisational skills.
• Excellent interpersonal skills.
• Demonstrable record of recording data and maintaining databases and other sources of information.
• Previous experience of working for the NHS.
• Experience with Cerner.

Skills, Abilities and Attributes

• Ability to communicate clearly with patients, relatives, healthcare professionals.
• Ability to work as part of a team.
• Ability to work under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

London North West University Healthcare NHS Trust

£29,651 to £31,312 a year PA (Inclusive of High Cost Area Supplement pro rata).