Community Administration Assistant

NHS; Harrow; On-site; GBP 29,000 - 32,000; Full time

Job summary

A healthcare provider in Harrow is seeking a Clerical Support Specialist to provide comprehensive clerical support within the Clinical Support Team. The role involves data entry, managing correspondence, and liaising with patients and clinical staff. Essential qualifications include GCSEs in English and Mathematics and strong organisational and communication skills.

Qualifications

• Excellent organisational skills necessary for multitasking.
• Demonstrable record of maintaining databases.
• Ability to communicate clearly with patients and healthcare professionals.

Responsibilities

• Provide clerical support within the Clinical Support Team.
• Liaise with clinical and admin staff.
• Respond to external and internal inquiries.
• Book appointments as necessary.

Skills

Organisational skills

Interpersonal skills

Communication

Education

GCSEs grade C and above including English and Mathematics

NVQ 3 in admin/customer care or equivalent

Tools

Cerner

Job description

Job summary

• Work within the Clinical Support Team to provide a comprehensive clerical support service
• Responsibility for data entry and maintenance of database systems
• Assists in the organisation of workload management - word processing, distributing and filing etc.
• Liaison with clinical and admin staff both within and outside the department
• Contact with patients and other relevant external agencies & extensive contact with GP's patients and other relevant external agencies
• Booking Appointments

Main duties of the job

• Liaison with staff both within and outside the department, contact with GPs patients, families and other relevant external agencies
• Responsibility for providing and receiving complex/sensitive information requiring tact, empathy and diplomacy
• Respond to a high volume of external/internal enquires via personal, written and telephone queries
• Responsibility for implementing instructions involving liaison with patients, families, hospitals, GPs and other agencies in connection to patients and their care
• Excellent communication skills required
• Booking Appointments as required

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Details Date posted

07 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,651 to £31,312 a year PA Inclusive of High Cost Area Supplement pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

337-NP-9190DG

Job locations

Northwick Park Hospital

Watford Road

Harrow

HA1 3UJ

Job description Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person Specification Education/Qualifications Essential

• GCSE's grade C and above, including English and Mathematics

Person Specification Education/Qualifications Desirable

• NVQ 3 in admin/customer care or equivalent qualification

Person Specification Knowledge & Experience Essential

• Excellent organisational skills
• Excellent interpersonal skills
• Has a demonstrable record of recording data and maintaining databases and other sources of information

Person Specification Knowledge & Experience Desirable

• Previous experience of working for the NHS
• Cerner Experience

Person Specification Skills, Abilities and Attributes Essential

• Able to communicate clearly with patients, relatives, healthcare professionals
• Ability to work as part of a team
• Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

London North West University Healthcare NHS Trust

Address

Northwick Park Hospital

Watford Road

Harrow

HA1 3UJ

Employer's website

https://www.lnwh.nhs.uk