Community Administration Assistant

London North West Healthcare NHS Trust; Greenhill; On-site; GBP 40,000 - 60,000; Full time

Job description

Responsibilities

• Work within the Clinical Support Team to provide a comprehensive clerical support service.
• Responsibility for data entry and maintenance of database systems.
• Assist in the organisation of workload management – word processing, distributing and filing, etc.
• Liaison with clinical and admin staff both within and outside the department.
• Contact with patients and other relevant external agencies, including GP patients.
• Book appointments and liaise with staff, patients, families and external agencies.
• Provide and receive complex/sensitive information requiring tact, empathy and diplomacy.
• Respond to a high volume of external/internal enquiries via personal, written and telephone queries.
• Implement instructions involving liaison with patients, families, hospitals, GPs and other agencies regarding patient care.
• Excellent communication skills required.
• Promote the wellbeing and safety of all patients and carers by acting promptly on concerns, communicating effectively and sharing information appropriately, in accordance with policy and procedure. All posts working with vulnerable groups will be subject to an enhanced criminal records check upon appointment; staff will consent to regular updates on their criminal records status throughout employment.

Application & Recruitment

Due to the high volumes of applications we receive, we reserve the right to close adverts before the published closing date once we have received a sufficient number of applications. After the closing date we strongly advise applicants to check the email account registered and, if not shortlisted within four weeks, to assume they have not been selected. All shortlisted applicants will be asked to provide contact details of their current HR department and will be notified to present this information at the interview. Our employment‑checking processes involve identity‑checking software to verify the authenticity of identity documents. We encourage applications from BME candidates in line with our commitment to Equality and Diversity. We offer flexible working arrangements such as job share, part‑time or other patterns, and will explore options that benefit both service and staff.