Communications Officer (Patient Transport Dispatch)

NHS; Newcastle upon Tyne; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading healthcare provider in Newcastle upon Tyne is looking for a Communications Officer to join their Patient Transport Dispatch Team. The role involves coordinating vehicle deployment and providing linkage between ambulance control and operational teams. The ideal candidate will have relevant experience in administration and a good understanding of patient needs. This position offers a salary of £24,071 to £25,674 annually, including unsocial hours payments.

Qualifications

• Must have previous administration experience.
• Experience dealing with patient and transport queries is necessary.
• Experience in a contact centre/logistics role preferred.

Responsibilities

• Act as a liaison between Scheduled Care ambulance control and operational staff.
• Plan and schedule journeys to ensure maximum resource utilization.
• Record patient information onto the bespoke bookings system.

Skills

Geographical knowledge of area covered by the Trust

Basic knowledge of medical and patient requirements

Multi-tasking under conflicting priorities

Education

3 GCSE's grade C and above including English and Mathematics

Tools

Cleric system

ICCS radio and telephone system

Job description

Go back North East Ambulance Service NHS Foundation Trust

Communications Officer (Patient Transport Dispatch)

The closing date is 21 October 2025

Here at North East Ambulance Service we have exciting opportunities for Communications Officers to join our Patient Transport Dispatch Team working from our Operations Centre at Newburn.

The successful candidates will be integral members of the control room team with responsibility for the effective deployment of the Trusts vehicles to non-emergency calls across the Trust area.

Working within a team who plan and schedule journeys you would be providing a vital link between our Scheduled Care ambulance control and our operational staff.

Interviews planned for 10/11/12th November.

Main duties of the job

• Acting as a liaison between our Scheduled Care ambulance control and our operational staff
• Working within a team who plan and schedule journeys ensuring maximum utilisation of resources.
• Operating radio and telephone equipment to ensure excellent communication between operational staff and control.
• Recording relevant patient information onto our bespoke bookings system
• Liaising with medical/non-medical staff to ensure patient details are correct to ensure appropriate transport meets patient and escort needs

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Job responsibilities

Please refer to the attached job description and person specification documents for full responsibilities and main duties of this job.

Person Specification

Qualifications

• 3 GCSE\'s grade C and above, including English and Mathematics (or higher) or equivalent or relevant experience

Knowledge

• Geographical knowledge of area covered by the Trust
• Have basic knowledge of medical and patient requirements
• Extensively trained in cleric system
• Trained on airwaves radio and telephone system (ICCS)

Experience

• Previous administration experience.
• Experience of dealing with patient and transport queries
• Experience in a contact centre/logistics role
• Ability to multi-task with conflicting priorities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

North East Ambulance Service NHS Foundation Trust

£24,071 to £25,674 a yearunsocial hours payments in line with Section 2 NHS T&Cs