Communications Officer – Dispatch Controller

North Yorkshire Police; York and North Yorkshire; On-site; GBP 39,000 - 43,000; Full time

Job summary

A regional police service in the UK is seeking an experienced Dispatcher to act as the critical liaison during emergency responses. The role requires recent experience in emergency services or strong logistics background, excellent decision-making, and the ability to thrive in high-pressure settings. A comprehensive benefits package is offered, along with a supportive work environment.

Benefits

Local Government Pension Scheme

Salary Sacrifice Car Scheme

Generous Annual Leave

Blue Light Discount

Access to Trade Union Membership

Health & Wellbeing Services

Cycle to Work Scheme

Civil Service Sports Club Membership

Qualifications

• Previous experience as a Dispatcher in police or emergency services within the last 5 years.
• Strong experience in logistics/traffic planning with proven ability to manage complex operations.
• Flexibility to work a 24-hour rotating shift pattern.

Responsibilities

• Assess the situation and applies the THRIVE+ risk model.
• Prioritizes incidents and allocates resources.
• Monitors officer safety and provides real-time updates.

Skills

Decision-making skills

Communication skills

Ability to work under pressure

Job description

Location: Fulford Road, Force Control Room, York

Contract: Permanent | Full time

Salary: Approx £39,135 - £42,075 incl. shift and weekend working allowances

Hours: Rotating shifts (2 days, 2 nights, 4 days off)

Closing Date: Friday 24 November at 9am

Training Course: Runs 6 July – 11 September 2026. You must be available for the full duration; annual leave cannot be taken during this period.

Are You an Experienced Dispatcher Ready for a New Challenge?

If you have recent experience as a Dispatcher in emergency services, we want you on our team! Your expertise in handling high‑pressure situations and coordinating responses will make a real difference.

We also welcome candidates with backgrounds in fleet or transport planning, air traffic control, or crisis response - roles that demand the ability to manage complex, fast‑moving situations with confidence and precision.

What Does a Dispatcher Do?

As a Dispatch Controller, you are the critical link between the public and frontline officers. When someone calls 999, you’re the calm, decisive voice that:

• Assess the situation and applies the THRIVE+ risk model
• Prioritises incidents and allocates resources
• Monitors officer safety and provides real‑time updates
• Coordinates responses across emergency services

In short, you’ll be at the heart of emergency response - making split‑second decisions that protect lives and support policing across North Yorkshire.

Is This Role for You?

• Do you thrive in high‑pressure environments?
• Can you communicate clearly and decisively while managing multiple priorities?
• Are you ready to take on a key role in community safety?

If yes, we’d love to hear from you!

Key Requirements

• Essential: Previous experience as a Dispatcher in police or emergency services within the last 5 years
• OR strong experience in logistics/traffic planning or similar with proven ability to manage complex operations
• Excellent decision‑making and communication skills
• Ability to remain calm under pressure and handle sensitive information
• Flexibility to work a 24‑hour rotating shift pattern

Why Join Us?

Working for the emergency services is both meaningful and impactful. At North Yorkshire Police, we’re committed to helping colleagues reach their full potential in a fair, inclusive, and supportive environment. We value diverse perspectives and actively promote staff wellbeing so everyone can thrive. Please visit our website to learn more about our organisation.

We’re also proud to provide a comprehensive benefits package designed to support your wellbeing, work‑life balance, and professional growth:

1. Local Government Pension Scheme– secure and competitive retirement planning
2. Salary Sacrifice Car Scheme– access to affordable vehicle leasing options (NHS Fleet Solution)
3. Generous Annual Leave– 24 days rising to 30 with length of service, plus bank holidays
4. Blue Light Discount– enjoy savings at major retailers and services
5. Access to Trade Union Membership– opportunity to join UNISON
6. Inclusion & Diversity Networks– connect with colleagues and contribute to a culture of belonging
7. Health & Wellbeing Services– access to resources that support your physical and mental health
8. Cycle to Work Scheme – Save money on bikes and accessories
9. Civil Service Sports Club (CSSC) Membership – Access to discounted sports & leisure, activities.

To be considered for this role, applicants must meet the following requirements:

• You must have the right to work in the UK, with no restrictions on your employment
• Internal applicants must have successfully completed their probation period
• Meet residency requirements for vetting:
  • RV Level Vetting– minimum 3 years UK residency

Your Application

North Yorkshire Police is an equal opportunity employer. We are committed to creating an inclusive and supportive working environment. If you require any reasonable adjustments during the recruitment process or within your role, please declare this within your online application. A member of our team will contact you prior to your interview to ensure appropriate support is in place.

Safer Recruitment

North Yorkshire Police is committed to safeguarding and promoting the welfare of children and vulnerable adults. Safeguarding is a core part of our recruitment process, and we expect all applicants to share this commitment. All successful candidates will undergo a thorough recruitment process and must obtain satisfactory pre‑employment clearances before commencing employment, including satisfactory Vetting or DBS checks, references, and a medical assessment, including absence history. Adherence to our safeguarding policies and procedures is essential.

Ready to Apply?

As part of our selection process, we’ll assess your ability to stay calm under pressure, communicate clearly, and make quick, accurate decisions—skills that are essential for a Dispatcher. We encourage you to take your time to tailor your application, highlighting examples that demonstrate these qualities and ensuring your responses align with the job advert and role profile.

Interviews are scheduled to take place: Mon 15 – Fri 19 December 2025

We look forward to receiving your application and learning more about how you can help keep our communities safe and connected!