Communications Officer

NHS; Croydon; On-site; GBP 35,000 - 44,000; Full time

Job summary

A prominent healthcare provider in Croydon is seeking a Communications Officer to support integrated communications campaigns and engage with various media channels. The ideal candidate will have a degree in communications and experience in the public sector. Responsibilities include content creation for multiple platforms while advising on internal communications. This full-time role offers a salary of £35,763 to £43,466 per year with a fixed-term contract of 6 months.

Qualifications

• Degree level or equivalent with training/experience in communications.
• Experience in public sector organizations and media relations.
• Knowledge of current NHS issues, especially in Croydon.

Responsibilities

• Support integrated communication campaigns for the Trust.
• Deliver engaging content for various communication channels.

Skills

Communication skills

Media relations

Social media management

Education

Degree level or equivalent in communications

Job description

Job Summary

The communications team works at the heart of the Trust's, supporting staff across our hospitals and our community services, as well as patients and the public in Croydon.

The Communications Officer will play a vital role in supporting the development and delivery of integrated communications campaigns, creating content for both internal and external communications channels. Alongside this, there will be the opportunity to get involved in the day-to-day running of a busy NHS press office, building relationships with local, regional and national journalists.

Working with colleagues across all levels of the organisation, you will also be advising on internal communications, and effectively communicating complex information to over 4,000 staff across 14 sites.

Main Duties of the Job

Communications Officer (Band 5)

• Support the development and delivery of integrated communication campaigns across the borough in line with the Trust's objectives, including behaviour change campaigns to encourage local people to use NHS services wisely.
• Deliver a regular stream of creative and engaging content to be used across our communication channels, including the Trust intranet, staff app, our social media feeds and a number of staff and stakeholder newsletters.

About Us

Croydon Health Services NHS Trust provides hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1 August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital, is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long‑term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services places a great deal of importance on education and training throughout the careers of all our staff, offering access to a range of core skills training and professional development.

Details

Date posted: 15 December 2025

Pay scheme: Agenda for change

Band: Band 5

Salary: £35,763 to £43,466 a year pro rata per annum incl. of HCAS (Outer)

Contract: Fixed term

Duration: 6 months

Working pattern: Full‑time

Reference number: 199-7581171-FM-MT

Job Location

Croydon University Hospital
530 London Road, Thornton Heath
Croydon
CR7 7YE

Job Description – Responsibilities

***Please see the attached supporting document which contains more information about the role in the job description and person specification***

Person Specification

Education and Qualification – Essential

• Degree level or equivalent plus training and/or experience in a communications field to postgraduate diploma level.

Experience – Essential

• Experience working in a large and complex public sector organisation, including working with the media.
• A good knowledge of current issues affecting the NHS in Croydon and nationally, as well as knowledge of the public sector, particularly in relation to health and social care.
• Proven experience of writing across a range of communication channels.
• Experience using social media, including Facebook & Twitter.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Name: Croydon Health Services NHS Trust

Address:

Croydon University Hospital
530 London Road, Thornton Heath
Croydon
CR7 7YE

Website: https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)