Communications Manager

ISS Facilities Services; England; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading workplace and facility management company in the UK is seeking a Communications Manager in West Sussex. The role involves leading communication strategies, managing digital platforms, and ensuring effective engagement with various stakeholders. The ideal candidate must have strong communication skills and relevant experience in educational or public sector environments. This opportunity allows for career growth in a diverse and inclusive setting, with competitive terms.

Qualifications

• Proven experience in a communications or marketing role.
• Strong written and verbal communication skills.
• Experience managing digital communication platforms.
• Experience supporting engagement initiatives across multiple sites or stakeholders.
• Confident working in education or public sector environments.
• Experience using insight and data to support reporting and KPIs is desirable.
• Must hold a UK driving licence for travel around West Sussex.

Responsibilities

• Lead and deliver the communication strategy across the contract.
• Manage digital communication software and platforms.
• Create and distribute communications like menus and updates.
• Ensure communications are inclusive, accessible and brand-aligned.
• Work with the Brand Manager to align messaging.
• Attend regular check-ins to review upcoming campaigns.
• Support engagement initiatives across multiple schools.

Skills

Strong written and verbal communication skills

Experience managing digital communication platforms

Proven experience in a communications or marketing role

Experience supporting engagement initiatives across multiple sites

Confident working in education or public sector environments

Experience using insight and data to support reporting and KPIs

Education

UK driving licence

Job description

Communications Manager

Contract: Education

Location: West Sussex

Hours of work: 40

Contract Type: Permanent

Job Description

This role is central to supporting engagement with parents, teachers, school leaders and students through consistent, clear and engaging communication.

We are looking for someone who can strengthen customer satisfaction, enhance contract performance and support long‑term growth by ensuring all communication activity is aligned, effective and impactful.

Key Responsibilities

• Lead and deliver the communication strategy across the contract, aligned with contractual, operational and growth objectives
• Manage digital communication software and platforms used by parents, teachers and students
• Create and distribute menus, updates, promotions, campaigns and key messages
• Ensure all communications are inclusive, accessible and aligned with brand and contract standards
• Work closely with the Brand Manager to align timing, messaging, campaign cadence and priorities
• Ensure all communications, materials and school‑facing documents strictly follow approved brand guidelines
• Attend regular check‑ins to review upcoming campaigns, materials and required approvals
• Support engagement initiatives across multiple schools and stakeholder groups

Professional and Personal Competencies/Qualifications

• Proven experience in a communications or marketing role
• Strong written and verbal communication skills
• Experience managing digital communication platforms
• Experience supporting engagement initiatives across multiple sites or stakeholders
• Confident working in education or public sector environments
• Experience using insight and data to support reporting and KPIs (desirable)
• Must hold a UK driving licence (for travel around West Sussex)

The Company

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]