Communications Insights & Analytics, Vice President

Citi; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Holiday allowance

Discretionary bonus

Private medical insurance

Employee Assistance Program

Pension plan

Paid Parental Leave

Discounts

Learning resources

Job summary

Citi London is seeking a Vice President of Communications Insights & Analytics to join the Communications Operations & Business Management team. You will partner with senior leaders and external partners to design measurement programs, manage analytics platforms, and translate data into clear, actionable recommendations for global programs.

This role combines strategic thinking with hands-on delivery, leveraging AI and automation to improve reporting, dashboards, and business outcomes, while

Qualifications

• Bachelor's degree in communications, marketing, business, data analytics or related field.
• Demonstrated ability to design measurement strategies and translate data into strategic insights.
• Familiarity with media intelligence tools and data visualization.
• Strong leadership and ability to work independently in a global organization.
• Excellent written and verbal communication for senior leadership.

Responsibilities

• Design measurement strategies with global teams to demonstrate reach, impact and effectiveness.
• Identify and implement AI, automation and emerging technologies to optimize monitoring and reporting.
• Develop dashboards and data storytelling to communicate insights clearly to leadership.
• Prepare and present strategic insights and recommendations to senior executives.
• Oversee vendor relationships, SLAs, contracts and renewals.
• Drive platform adoption and enablement through targeted training.
• Continuously evaluate tools and workflows to improve efficiency.
• Lead cross-functional global initiatives across time zones.

Skills

Strategic thinking

Executive communication

Leadership

Stakeholder engagement

Project management

Cross-functional collaboration

Data storytelling

Analytics aptitude

AI awareness

Autonomy

Education

Bachelor's degree in communications, marketing, business, data analytics

Tools

Meltwater

Signal AI

Sprinklr

Tableau

Job description

• Paid Parental Leave

The Vice President of Communications Insights & Analytics is a key member of the Communications Operations & Business Management team. This individual will work closely with senior leaders, communications teams, external partners and vendors to develop and manage programs that strengthen communications measurement and analytics across the global organization.

The successful candidate will combine strategic thinking with a hands-on, technology-forward approach. They will help communications teams develop effective measurement strategies, maximize the value of media intelligence and analytics platforms, and identify opportunities to use AI and automation to improve reporting, generate insights and increase efficiency. The role requires someone who can operate independently, navigate a complex global organization and translate data into clear, actionable recommendations for senior leaders.

Responsibilities

• Strategic Measurement & Frameworks: Partner with Communications leadership and global teams to design and implement measurement strategies that embed data-informed decision-making and clearly demonstrate program reach, impact, and effectiveness.


• AI & Technological Innovation: Identify and implement opportunities leveraging AI, automation, and emerging technologies to optimize media monitoring, reporting, analysis, and operational efficiency.


• Reporting, Dashboards & Data Storytelling: Develop robust reporting strategies and dashboards, translating complex data into clear, compelling narratives and actionable insights for communications teams and leadership.


• Executive Presentation & Advisory: Prepare and present strategic insights, measurement frameworks, and high-impact recommendations to senior executives and key stakeholders.


• Vendor Management & Contract Governance: Oversee external vendor relationships end-to-end, managing service level delivery, program performance, contract negotiations, renewals, and ongoing engagement.


• Platform Adoption & Enablement: Drive the strategic adoption and effective utilization of media intelligence and analytics platforms through comprehensive training, internal engagement, and targeted enablement initiatives.


• Continuous Improvement & Tool Optimization: Proactively evaluate and enhance the organization's measurement tools, reporting infrastructure, workflows, and overall user experience.


• Cross-Functional Project Leadership: Lead complex global initiatives through influence, uniting cross-functional teams and external partners across time zones while managing competing priorities to deliver high-quality results.

Qualifications

• Education & Experience: Bachelor’s degree in communications, marketing, business, data analytics, or a related field, with relevant experience in communications, media intelligence, measurement and analytics, or digital communications.


• Measurement & Data Insights: Demonstrated ability to design measurement strategies, translate complex data into strategic insights and actionable recommendations, and tailor findings for diverse audiences.


• Emerging Technologies & Tool Aptitude: Strong interest in and practical understanding of AI, automation, and emerging technologies in communications; quick ability to master complex systems, with familiarity in media intelligence (e.g., Meltwater, Signal AI, Sprinklr) or data visualization tools (e.g., Tableau) preferred.


• Leadership & Autonomous Execution: Proven track record of working independently, taking ownership of complex initiatives with limited guidance, operating effectively through ambiguity, and delivering high-quality, results-oriented outcomes in dynamic environments.


• Executive Communication & Influence: Exceptional written, verbal, and interpersonal communication skills, possessing the tact, maturity, and confidence to present to and influence senior leadership.


• Project Management & Prioritization: Strong organizational, prioritization, and project management skills, with the agility to balance multiple competing projects simultaneously.


• Stakeholder Engagement & Global Collaboration: Proven ability to navigate a large, complex organization, build productive cross-functional relationships, and collaborate seamlessly across geographies and time zones.


• Professional Approach & Mindset: Proactive, resourceful, and solutions-oriented problem solver with a positive can-do attitude, high integrity, and dependability.

What We Can Offer You

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure


• A discretional annual performance related bonus


• Private medical insurance packages to suit your personal circumstances


• Employee Assistance Program


• Pension Plan


• Paid Parental Leave


• Special discounts for employees, family, and friends


• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Job Family Group

Communications and External Relations

Job Family

Communications Management

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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