Communications Assistant

One Care (BNSSG) C.I.C.; Basingstoke and Deane; On-site; GBP 25,000 - 30,000; Part time

Job summary

A healthcare federation in Basingstoke seeks a proactive Communications Assistant to support strategic communications across various channels. Key responsibilities include content creation, scheduling, and performance reporting. The ideal candidate will have strong writing skills and familiarity with digital platforms. This role offers a competitive salary and a part-time schedule at 22.5 hours per week.

Qualifications

• Experience in communications, marketing, or administrative support roles, ideally within healthcare.
• Familiarity with digital platforms like CMS and social media.
• Exposure to digital content creation and channel management.

Responsibilities

• Assist in maintaining content calendars and scheduling communications.
• Draft, edit, and proofread digital and print content.
• Compile and format performance data from digital platforms.

Skills

Strong writing and editing skills

Organisational skills

Attention to detail

Proactive approach to problem-solving

Commitment to inclusivity

Tools

Microsoft Office

Digital marketing tools (Mailchimp)

Basic design tools (Canva, Adobe Creative Suite)

Job description

Working as part of a small and ambitious team, the CommunicationsAssistant will support the delivery of high-quality, strategic communicationsacross digital and offline channels. This role is essential in helping theCommunications and Engagement team maintain consistency, timeliness, andeffectiveness in all communications activities.

You will provide vital support across content creation, scheduling,reporting, and administrative tasks that contribute to the successful deliveryof campaigns, member communications, and engagement initiatives. This is anexcellent opportunity for a proactive and detail-oriented individual who iskeen to build a career in communications and marketing within a dynamic,purpose-driven organisation.

Main duties of the job

Assist in maintaining content calendars and scheduling communicationsacross platforms (website, social media, newsletters)

Draft, edit, and proofread digital and print content, ensuring alignmentwith brand and editorial guidelines

Upload and update website content, ensuring accuracy and accessibility

Coordinate production of bulletins, newsletters, social media posts, andoffline materials

Monitor inboxes and respond to routine communications queries

Provide administrative support for campaigns and events, includingtracking timelines and logistics

Compile and format performance data from digital platforms (GoogleAnalytics, social media insights, email metrics)

Prepare regular reports on engagement metrics and campaign performance

Maintain databases and mailing lists, ensuring compliance with dataprotection regulations

Ensure all content adheres to brand guidelines and editorial standards

Support internal teams with basic design and formatting tasks usingapproved templates

Assist in creating and distributing resources for member practices

Act as a first point of contact for routine queries from memberpractices

Provide day-to-day administration support for the Communications Team

About us

One Care is one of the largest GP federations in England, representingand supporting 69general practice partnerships, which together care formore than one million patients in BNSSG. One Careoffers a number ofdirect support services to practices, Primary Care Networks (PCNs) andlocalities. These cover a range of areas including digital, businessintelligence and practice management. We also amplify the voice of practices indiscussions about delivery of healthcare in our area.

Job responsibilities

The Communications Assistant will support thedelivery of high quality, strategic communications across digital and offlinechannels. This role is essential in helping the Communications and Engagementteam to maintain consistency, timeliness and effectiveness in allcommunications activities.

The postholder will provide vital support acrosscontent creation, scheduling, reporting, and administrative tasks thatcontribute to the successful delivery of campaigns, member communications,and engagement initiatives. This role offers an excellent opportunity for aproactive and detail-oriented individual who is keen to build a career incommunications and marketing within a dynamic, purpose-driven organisation.

Person Specification

Experience

• Experience in communications, marketing, or administrative support roles, ideally within healthcare, public sector, or not-for-profit environments.
• Strong writing and editing skills, with the ability to produce clear, accurate, and audience appropriate content across formats.
• Familiarity with digital platforms such as websites (e.g., CMS), social media, and email marketing tools (e.g., Mailchimp or equivalent).
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and basic digital tools.
• Understanding of brand guidelines and editorial principles, with the ability to apply them consistently.
• Strong organisational skills, with the ability to manage multiple tasks, prioritise effectively, and meet deadlines in a fast-paced environment.
• Attention to detail and a proactive approach to problem-solving and process improvement.
• Commitment to inclusivity, accessibility, and user-centred communication.
• Professional, approachable, and adaptable, with a positive attitude toward change and innovation.
• Experience in communications, marketing, or administrative support roles, ideally within healthcare, public sector, or not-for-profit environments.
• Strong writing and editing skills, with the ability to produce clear, accurate, and audience appropriate content across formats.
• Familiarity with digital platforms such as websites (e.g., CMS), social media, and email marketing tools (e.g., Mailchimp or equivalent).
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and basic digital tools.
• Understanding of brand guidelines and editorial principles, with the ability to apply them consistently.
• Strong organisational skills, with the ability to manage multiple tasks, prioritise effectively, and meet deadlines in a fast-paced environment.
• Attention to detail and a proactive approach to problem-solving and process improvement.
• Commitment to inclusivity, accessibility, and user-centred communication.
• Professional, approachable, and adaptable, with a positive attitude toward change and innovation.
• Experience working in or with primary care, NHS organisations, or health and care systems, with an understanding of the sectors communications landscape and challenges.
• Exposure to digital content creation and channel management, with a willingness to develop further in these areas.
• Experience supporting communications campaigns, events, or engagement initiatives.
• Basic experience with analytics tools to support reporting and performance tracking.
• Awareness of accessibility and inclusivity in content design, with a commitment to continuous improvement.
• Experience supporting stakeholder engagement, including responding to queries and coordinating resources.
• Ability to assist in the development of toolkits, templates, and guidance materials for internal or external use.
• Willingness to support training sessions or workshops, including logistics and materials preparation.
• Familiarity with basic design tools (e.g., Canva, Adobe Creative Suite) and formatting tasks using approved templates.
• Understanding of audience segmentation and tailoring content to meet diverse needs.

Qualifications

• Experience in communications, marketing, or administrative support roles, ideally within healthcare, public sector, or not-for-profit environments.

£25,258 to £29,929 a yearSalary listed is FTE. Hours are 22.5 per week.