Communications and Engagement Executive - Cabin Crew Team

British Airways PLC; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading airline based in Greater London is looking for a Communications & Engagement Executive to connect Cabin Crew with the Management and support teams. This role involves crafting effective communication strategies, overseeing digital content, and managing engagement activities. Ideal candidates will have proven communication skills and the ability to handle sensitive situations. Join us and benefit from excellent staff travel perks and a culture that values diversity and inclusion.

Benefits

Unlimited basic and premium standby tickets

Up to 30 discounted child airfares per year

Opportunities for career progression

Qualifications

• Proven experience in crafting and executing communication plans aligned with business objectives.
• Skilled in creating engaging content and managing stakeholder relationships.
• Experience handling communications during sensitive or challenging situations is desirable.
• Ability to measure communication effectiveness and act on insights to improve outcomes is desirable.

Responsibilities

• Create and deliver high-quality communications to large audiences.
• Translate operational details into clear, engaging messages.
• Manage and update digital content across internal platforms.
• Plan and execute engagement initiatives and recognition activities.
• Monitor and evaluate communications effectiveness.
• Support crisis communications when required.
• Collaborate with the central communications team.

Skills

Effective communication

Content creation

Stakeholder management

Microsoft Word

Microsoft PowerPoint

Resilience

Project management

Tools

Microsoft Teams

Viva Engage

Job description

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The Role: Communications & Engagement Executive, Cabin Crew Team

Are you a talented communicator with a passion for aviation?

British Airways Cabin Crew Team is seeking a Communication and Engagement Executive.

In this pivotal role, you will be the voice that connects our Cabin Crew, our Management Team and all our supporting operations teams. This role ensures everyone stays informed, engaged, and aligned with our mission of operational excellence. You will craft compelling content across multiple channels, from digital platforms to face-to-face briefings, while fostering a culture of transparency and two-way dialogue.

What you’ll do

• Create and deliver high-quality tactical, technical, and business-as-usual communications to large audiences.
• Translate complex operational and technical details into clear, engaging messages.
• Manage and update digital content across internal platforms, moderating activity and responding to colleague queries in real time.
• Plan and execute engagement initiatives, events, and recognition activities, including:
  • Cabin crew events throughout the year
  • Promoting safety and training initiatives
  • Product and Safety Roadshows
  • Wellbeing campaigns
• Monitor and evaluate the effectiveness of communications and engagement activities, using insights to improve impact.
• Identify and mitigate risks, supporting crisis communications when required.
• Work independently as the primary communicator within your directorate, while collaborating with the central communications team.

What you’ll bring to the team

Strong ability to communicate effectively, both in writing and presenting verbally to wide-ranging audiences. Proficiency in Microsoft Word, PowerPoint, Teams, Viva Engage, and various intranet tools is desirable, along with a positive and proactive approach. You will demonstrate resilience even in the most demanding situations.

You will be skilled at planning, prioritising and managing multiple projects with efficiency, whilst bringing creativity and flexibility to everything you do. Your collaborative nature helps you build strong relationships and influence stakeholders effectively. You also keep yourself well-informed about current affairs and maintain a keen awareness of both our internal environment and the wider business landscape.

Your experience

• Proven experience in crafting and executing communication plans aligned with business objectives. Essential
• Skilled in creating engaging content and managing stakeholder relationships. Essential
• Experience handling communications during sensitive or challenging situations. Desirable
• Ability to measure communication effectiveness and act on insights to improve outcomes. Desirable

What we offer

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you will get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You will also receive up to 30 discounted child airfares per year for yourself, friends, and family.

At British Airways you have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we are committed to creating a culture where everyone feels that they can be themselves. We are looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.