Communication Hub Support Officer

NHS; Carmarthen; On-site; GBP 25,000 - 27,000; Full time

Job summary

A healthcare organization in Wales is looking for a motivated individual to join the Communication Hub team. The successful candidate will handle various queries, schedule appointments, and support the public and staff. Strong communication and IT skills are essential, along with the ability to work flexibly across a 7-day rota. Knowledge of the NHS is beneficial, and the ability to speak Welsh is desirable. The role offers a salary range of £25,313 to £26,999 annually.

Qualifications

• Good standard of education with 5 GCSE's including maths and English.
• RSA III or equivalent experience in word processing.
• Ability to handle difficult situations using interpersonal skills.

Responsibilities

• Support teams by answering queries, booking appointments, and processing referrals.
• Demonstrate excellent interpersonal skills and attention to detail.
• Work on a 7-day rota with shifts between 8am-5pm.

Skills

Interpersonal skills

Communication skills

Problem solving

IT literate

Attention to detail

Education

5 GCSE's at A‑C including maths and English

ECDL

Tools

Microsoft Office

Microsoft Teams

Job description

We would love for you to join our Communication Hub team within Hywel Dda University Health Board. This is a dynamic patient and staff facing service.

The successful applicant will be working in a growing and motivated service providing a single point of contact for a variety of services across the Health Board. We respond quickly to the needs of the Health Board and its patients, which relies on being solution focused, quick thinking and able to follow detailed processes.

You will need to be able to respond positively to change and demonstrate excellent communication skills and a sound value base.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

You will be responsible for supporting teams by inputting and answering various queries, booking appointments and processing referrals; via email, telephone and Microsoft forms and supporting members of the public and staff. The ability to demonstrate excellent interpersonal skills and keyboard skills (including attention to detail) are very important. Training will be given on our various software platforms.

If successful you will work on a 7 day rota. Shifts will be between the hours of 8am-5pm. You will be based in the Communication Hub at the Health Board headquarters site at St Davids Park, Carmarthen.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in‑hospital, mental health and learning disabilities services. We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwesto
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshireo
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settingso
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providerso
• Numerous mental health and learning disabilities services

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held: 10/02/2026

Person Specification

Language Skills

• Welsh Speaker (Level 1)

Qualification & Knowledge

• Good standard of education (5 GCSE's at A‑C including maths and English)
• RSA III or equivalent demonstrable experience of word processing
• IT literate with a comprehensive knowledge of Microsoft office packages including word, excel, power point, outlook and Teams.
• Up to date skills in office systems and functions eg. Laptops, overhead projector, photocopiers, laminator
• Handles difficult situations and ensures effective working by using a range of interpersonal skills
• Ability to produce written reports and minutes in a clear, concise language.
• Evidence of problem solving
• ECDL
• Educated to advanced level or equivalent
• Knowledge of NHS and how it works
• Knowledge of HB and it's development
• Experience of passing on knowledge to others through designing and delivering training
• IQT Silver

Experience

• Experience of working in a team
• Experience of setting up spreadsheets and managing multiple databases
• Experience of working in a busy office environment and dealing with multiple priorities.
• Experience of working in a changing environment
• Experience of working within a healthcare environment.
• Experience of call handling

Other

• Ability to travel between sites in a timely manner
• Flexible to the needs of the service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,313 to £26,999 a year per annum (pro rata if part‑time)